My td bank connection constantly disconnecting

Hello there, @Fotoho2.

Based on your scenario, it seems like you keep refreshing your TD Bank connection by manually updating it. But it won't download transactions on your end.

With this, we've been receiving similar reports about TD Bank connection errors and missing transactions in QBO. I wish you didn't have to go through all this. Please know that our engineers are working to find the root cause of the issue and fix it. I recommend contacting QuickBooks Online Support to be added to the list of affected users. 

Here's how:

1. Sign in to your QuickBooks Online company. Click Help (?).
2. Choose either tab to get started: Assistant or Talk to a human.
3. Search Contact Us.
4. Start a chat with a support expert.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT.

In the meantime, you can consider uploading your transactions manually. Please refer to this article to know how: Manually Upload Transactions into QuickBooks Online.

I've also added the following articles that you might find useful in making sure that your accounts are matched and accurate in QuickBooks Online:

• Categorize and match online bank transactions in QuickBooks Online
• Reconcile an account

Keep me posted if you have any other questions about connecting your bank to QuickBooks Online. I'll make sure to get back to you as soon as I can. Have a great day!

When attempting to "Talk to a human" I received this reply:  "Unfortunately, our help channels are currently closed." Jeez!, really? Quickbooks???

I know this hasn't been easy, @Fotoho2.

I'll make sure to help you with this.

I recommend manually updating your bank on the Banking page to refresh the connection between QuickBooks and your bank.
 

Beforehand, let's log in first to your bank's website and answer all OTP authentication prompts. Once done, you can refresh the account and update your login information and transactions. 

Here's how you can update your login information:
 

1. Go to Banking.
2. Click Update.

3. Type your updated username and password in one of the following ways:
         - If Error 103 appears, select the Reconnect my account link and then enter your credentials.
         - If no error message, click Edit and then choose Edit sign-in info.
4. Save and Connect.
5. Once the confirmation message is shown, click on I'm done, Let's go!

Whenever you're still unable to update the data, I recommend doing basic troubleshooting steps. This might be caused by browser-related issues. 

Let's log in to your account thru a private window. 

Here are the keyboard shortcuts: 

• Safari: Command + Shift + N 
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + P

Otherwise, let's clear the cache and cookies to fix issues when using QuickBooks Online in your browser.

Additionally, I've added an article that might help you how to match your transactions and put them in the correct accounts: Categorize and match online bank transactions in QuickBooks Online.

If you need further assistance with a bank connection issue, don't hesitate to reply to this post. I'll gladly help. Keep safe.

This has been going on for years and still isn’t resolved. Will there ever be a resolution to not being able to keep TD bank accounts connected?

You guys increase the subscription cost constantly and add more features and changes then Apple but never fix the problems that matter 

I see how this bank connectivity issue with TD Bank in QuickBooks Online (QBO) has been a persistent challenge for you, impacting your day-to-day operations, Nousernames. I’m committed to assisting you throughout. I have a set of proven solutions that will help resolve this problem swiftly, allowing you to focus on what you do best: running your business.

Before we get started, please share if you've experienced any errors while trying to connect to TD Bank. Any additional details you can provide would be beneficial for us to ensure we offer you the most effective resolution.

You can start troubleshooting by manually updating your account to bring in transactions and refresh the connection between your bank and the program. Here's how:

1. Go to the Transactions menu, then Bank transactions.
2. Select the blue tile for your linked account.
3. Click the Update button.  

After that, sign in to your financial institution's website to check your account for messages or alerts that need your attention. Once you make changes on the page (for example, login credentials and account info), update QuickBooks as well. Here's how: 

1. Go to the Banking or Transactions menu.
2. Select the blue tile for your linked bank account.
3. Click the Edit icon.
4. Choose either Edit sign-in info or Edit account info. 

If you encounter faults or any issues while downloading your transactions, check out this article to guide you on how to fix them: What to do if you get a bank error or can't download transactions in QuickBooks Online.

If this matter continues, you can download your missing transactions manually and import them into QuickBooks.

Once the connection is fixed, your most recent transactions will download. Ensure to categorize and match them to maintain the accuracy of your financial data. Then, reconcile your accounts so they always match your monthly statements.

Additionally, have you had a chance to hear about our QuickBooks Live Expert Assisted team? They specialize in simplifying the way you sort transactions and handle your finances. I recommend exploring their services—you may find it to be a game-changer for your accounting process!

I'm just a reply away if you have any other banking concerns or issues managing your transactions in QBO, Nousernames. Don’t hesitate to reach out any time, because I'm always ready to help you out. Enjoy the rest of the day!