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Cabinets1
June 3, 2021
Question

Accountant Center change

  • June 3, 2021
  • 36 replies
  • 70 views

I reconcile my bank accounts each month in Quickbooks.  For some reason, on the Accountant Center screen, the "current balance" shown for my main checking account is incorrect (in the reconciliation section).  Do you know why?   How can I change it to be correct?

36 replies

JonpriL
Level 9
June 4, 2021

Hello @Cabinets1,

 

In QuickBooks Desktop, the current balance showing on your account is based on the transactions on your register. They may be from the list of transactions you've reviewed from the bank feeds or manually created entries for your business transaction.

 

Now to fix this, it is recommended to review and compare the list of your transaction in the register with what is showing on your statement of account provided by your bank. This way, you can identify the transactions causing the discrepancy of the current balance and delete them to fix it.

 

On top of that, I've also included this reference helpful for the steps needed in balancing your checkbook and regularly reviewing your accounts in QuickBooks: Use this guide anytime you need help doing or fixing a reconciliation.

 

Don't hesitate to post again here if you have other questions or concerns with QuickBooks tasks and navigations. I'm always around happy to help. Stay safe and have a good one!

Kurt128
August 10, 2022

I agree this is not working for me as well across QBDTA 2020, 2021 and 2022.

Very frustrating. And I agree it started after a recent "update" that rendered it inoperable. Almost as if they were intentionally trying to eliminate a feature and functionality which many of us accountants used regularly. Please fix this bug in the update.

    Candice14
    Level 8
    August 29, 2022

    Per your attached screen shot it looks like the Accountant Center is working.  But I do not see that you have been able to open any of the links.  Please show me the screen showing that you are able to reclassify transactions.  I can see my Accountant Center but that doesn't mean it is working properly.


    Good evening, @DoingItRight. 

     

    Thanks for reaching back out. I can provide you with some details about your links not working located on the Accountant Center. 

     

    After going to the Accountant Center and clicking on the reclassify transactions link in the sample file, I'm able to review that information. 

     

    Therefore, if you've tried this within a sample file and the link still isn't working, I recommend contacting our Customer Support Team again for further assistance. They have more advanced tools to look over your account to see why this is happening. 

     

    Keep us updated on how the call goes. It's my priority that you're able to get this resolved as soon as possible. Have a great day! 

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