PNC bank not connecting

Hey, @meghannchannell. 

It's great to see you back on this platform. I appreciate you coming to the Community with your question about your PNC bank not connecting. 

Before digging deeper, are you receiving an error message after clicking the Update button? This will help me determine the root of the problem and give you the best solution for your business. 

In the meantime, you can review this link about what to do if you get a bank error. 

I'll be around shortly to look over your answer and respond back to you! 

Hi Candice! Yes I am getting error message 350. 

Hey there again, @meghannchannell. 

Thank you for coming back and sharing the error code you're receiving with your PNC bank. 

You may see Error 350 if the connection expires or gets updated by your bank. With that being said, you should be able to reconnect the account to QuickBooks for an easy fix. Here's how: 

1. Go to the Banking tab on the left-hand menu bar. 
2. Ensure you're on the Banking portion. 
3. Pick the blue bank square for PNC. 
4. Select the Sign in link. 
5. Type in the user ID and password for the bank's website.
6. Choose the accounts you want. Tap Continue. 
7. Press the Update option when you're ready. 

Here's a guide that provides these instructions along with some more details: Fix error 350 in QuickBooks Online.

In the end, if this doesn't work, I recommend contacting our Customer Support Team. There's an on-going investigation (INV-74462) with this error and you'll need to get added to a list of affected users. From there, you'll receive updates via email about the investigation. 

I hope this gets you squared away today. Come back and let us know how the call goes if you need assistance with our support team. I'm always here to have your back. Take care! 

I have also had this. I tried connecting my PNC account to Mint yesterday and got a "this service is temporarily unavailable" notification. It is still ongoing today. I'm finding no way around this except to just use a different budgeting app. Has anyone found any solutions?

Hi, mine is working now. I tried it using Google Chrome browser and that did the trick.