TD bank connection

Does your bank have a portal with 2-factor authentication security protocol?

Yes it does

Yes it does.  I do not get any sort of prompt for the 2 part though 

Try to remove the bank from your QBO, then go to the bank's portal and turn off 2-factor authentication. Then the bank can be added back to QBO. After confirming that all the transactions sync with QBO, you can go back to the bank's portal and turn 2-factor back on.

I disconnected them already. And turned off the 2 part.  Now I’m stuck on the trying to reconnect part.  This is why I know everything is correct.  It was working fine, then stopped working, I disconnected the account, went to reconnect and am getting that error. 

I did that.  It was working fine, then it didn’t, so I disconnected, went to reconnect, and now I am getting that error. I already had 2 step turned off when I tried to reconnect before 

Utilize MT Online for the time being until they fix it. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed. 

https://www.moneythumb.com/?ref=110

I’m already paying for quickbooks, why would I pay for another service to use the service I am paying for? I am a startup and don’t have the income to keep paying for services.  I expect the service I am paying for to work appropriately.  

Ok. I had the same problem and figured it out with the help of TD Bank.

go to 'account options' after you log in. It should be listed in the first horizontal green bar.

Click on 'account services

Scroll down to 'Manage Linked Services' and click on Manage Settings

You then should see the request from Quickbooks, just click 'approve' and it should work then.

Dan has nailed it!

Every time you change Intuit products (i.e. Upgrading from QB2019 to QB2020 or QB2022) you have to go back to the TD Bank website and authorize the site to allow the new version of the same software to access your data! 

Wow. Simple, yet I wish TD and Intuit could do a better job of letting people know how they do it!

Does this still work on the TD site? I can't find these 'account options' and 'manage linked services' 

I appreciate you joining in the thread, @camp88.

I'll ensure you get the help you need when connecting TD Bank with QuickBooks Online (QBO).

To know if the mentioned process to link your bank account is still applicable, I suggest contacting your financial institution for confirmation. They can also provide another way or additional steps if necessary.

On the other hand, may I know if you've encountered a specific issue when connecting or downloading your bank with QBO? It would also be helpful if you could provide us the error you received to identify the most appropriate resolution.

Furthermore, consider reviewing this material to help you organize your transactions after connecting your bank account successfully: Categorize online bank transactions in QuickBooks Online.

Please don't hesitate to click the Reply button if you have additional questions when connecting your bank account or other related concerns with QuickBooks Online. We're always here to lend a hand.

Hi Kim 

This is the banking message we have (attached image) 

"We're working with TD Canada Trust - Easy Web to fix your connection. You'll see an alert here as soon as there's an update.
Nov 24, 2023"

Can't download any transactions from TD Bank from Nov 22, 2023 onwards. Any help is appreciated! 

Hi there camp88,

Thank you for contacting us here about your bank connection. QuickBooks Online is a tool that can connect with the sites of different banks to import transactions in order to save you time with data entry. I can provide some information about the error you're experiencing on the banking tab.

Indeed, as listed on the QuickBooks Online Bank Feed Status page, TD Bank (Toronto Dominion) has a known error, and engineers are working to resolve the error as quickly as possible.

The first step I would suggest is to update the credentials of the bank account in question. To do this, go to the Banking tab, then click the Pencil icon to the right of the affected account, and then click Edit sign-in info. Enter the information you use to log in to the bank’s website, then save. If you see that the connection is marked as established, click the Update option in the upper right corner to attempt to import new transactions.

If the error persists after doing this login update, I recommend following the steps in this article. There are steps that can help with resolving the majority of banking errors, then further down there is a section with related articles for specific error numbers.

If the error is still present after trying those steps, I recommend reaching out to the support team outside of the Community. They'll be able to verify your account information in a secure setting to be able to analyze the connection in the system. They'll then be able to provide further specific troubleshooting steps, as well as see if there is a notification list for the error code you're seeing so you can receive a notification by email once the issue is resolved. You can reach them using these steps:

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
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If you have any further questions, please feel free to ask them here.