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Forum|Forum|3 years ago
February 2, 2023
2 replies
1 view

we are trying to update our quickbooks however the original administrator is gone and our IT consultant can't get in as the administrator. We don't know her password, everytime I try something it tells me to contact you

Pat

QuickBooks Desktop

JamesAndrewM

Moderator

Welcome to the Community, thank you for connecting with us here. Know that this isn't the experience we want you to have.

You'll want to check and see if your Desktop version is up to date. If not, let's update your QuickBooks Desktop to the latest release. You can refer to this article for the quick video and detailed steps that will show you how to update within QuickBooks: Update QuickBooks Desktop to the latest release.

Let me guide you to the best way to contact the right person to get the help you need. They have additional tools to pull up your account and do a screen share.

To speak with one of our experts from QuickBooks Desktop Payroll. Please follow the steps below to contact support:

Click Help at the top menu bar, then select QuickBooks Desktop Help.
Select Contact us and then enter that you get Reminder prompts and Continue.
Then choose to Message an Agent or Talk to a Specialist.

Please refer to this article for additional details: Contact QuickBooks Desktop Support.

You can also check this article that can help guide you to generate reports in your QBDT to show the information you need: Customize reports in QuickBooks Desktop.

Please don't hesitate to contact us if you need assistance with QuickBooks-related concerns. Have a nice day!