cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Get your business taxes done right with unlimited expert help. Check out QuickBooks Live Expert Tax
srg623
Level 2

Data Integrity Verification Failed (Error Code: -3645)

 

I keep getting this error code every time I open quickbooks. It goes off every 30 seconds or so. I recently upgraded my laptop and added a new company and then this started. I save my backups to OneDrive and haven't ever had this problem before. I followed the instructions to fix it, but it continues to pop up....any one else? I called the number under the error as suggested but no one can remote in only my IT Team through my company. Can anyone help me please?!?! 

 

Solved
Best answer February 12, 2024

Best Answers
ITGuru77
Level 1

Data Integrity Verification Failed (Error Code: -3645)

QBMaker was the source of the fake error message. If you click on it and open the file location you can find the files to delete. After those files are deleted the fake error goes away. Don't call that number.

C:\Users\Public\Documents\System64\SOGT

Here is the path that the files were in on this computer. 

 

ORW(2024-02-12).png

View solution in original post

12 Comments 12
4Gal
Level 11

Data Integrity Verification Failed (Error Code: -3645)

Don't call that number. It's a scam message. Can you find the following files in the same folder? 90s.trf QuickBooksDownloader.exe.config QuickBooksDownloader.exe.manifest
srg623
Level 2

Data Integrity Verification Failed (Error Code: -3645)

No, the only files there are the backups I have saved.

4Gal
Level 11

Data Integrity Verification Failed (Error Code: -3645)

Find the files in your local drive, not in your cloud drive.

Jelayca V
QuickBooks Team

Data Integrity Verification Failed (Error Code: -3645)

I'll help you fix that, srg623. 

 

The error message you received may indicate a problem with the integrity of your data. In order to identify and isolate the issue, we suggest starting with a verification and rebuilding function. This process will scan your company files for any errors or data damages. 

 

To ensure a higher level of data integrity and minimize the risk of undetected issues, we recommend running and rebuilding data three times.

 

If the issue persists, you can run the QuickBooks File Doctor. To do this, first download and install the most recent version of QuickBooks Tool Hub from 1.4.0.0. This tool can help fix common errors. Once the download is complete, open the file (QuickBooksToolHub.exe) and follow the on-screen instructions to install the program. 

 

After installation, double-click the icon on your Windows desktop to open the tool hub. To get the most out of your QuickBooks File Doctor experience, we recommend using it on Windows 10, 64-bit. When you're ready, follow these steps to run the Quick Fix my File utility:

 

  1. From the tool hub, select the Company File Issues tab.
  2. Select Quick Fix my File.
  3. Click OK, then launch your QuickBooks.

 

After the scan finishes, open QuickBooks and your company file. Please take note that your issue may have been resolved even if the scan says it was unsuccessful. To learn more about this process, I encourage reading this guide: Fix company file and network issues with QuickBooks File Doctor.

 

You can also check this resource here for more insights: Repairing your QuickBooks Desktop.

 

Feel free to let us know if you need more assistance with fixing the QuickBooks error. We're always here to lend you a helping hand. Have a great day.

Fiat Lux - ASIA
Level 15

Data Integrity Verification Failed (Error Code: -3645)

@srg623 

Verify/Rebuild Data utility, QB Tool Hub or reinstall your QB program won't fix the problem. You have to delete some files manually as mentioned by 4Gal. You can contact me in private if you need assistance.

srg623
Level 2

Data Integrity Verification Failed (Error Code: -3645)

I tried this and it is not working. The error message pops up every 15-20 seconds 

IrizA
QuickBooks Team

Data Integrity Verification Failed (Error Code: -3645)

Allow me to route you to the right support to fix this matter, srg623

 

As you have mentioned you have already followed the recommended steps provided by my colleague yet the issue persists, It's best to contact our QuickBooks Desktop support team. They can assist you in identifying the cause of your concern and provide you with the necessary information to resolve the issue by pulling up your account using their tools. 

 

Here's how: 

 

  1. Go to Help.
  2. Select QuickBooks Desktop Help/Contact Us.
  3. Select Contact Us.
  4. Type your issue in the space provided, then select Continue.
  5. Sign in to your Intuit account select Continue and then Continue with my account. If you don't already have an account, make sure to Create a new account.
  6. We'll email you a single-use code. Enter your code and select Continue. If you have more than one account, select the account you want to use and then Continue.
  7. Select to chat with us or Have us call you. 

 

Furthermore, you can also visit our Community articles if you need a guide when dealing with your other tasks. 

 

You can always share some information or ask us regarding QuickBooks by commenting or posting in the Community. 

4Gal
Level 11

Data Integrity Verification Failed (Error Code: -3645)

@srg623 

I tried this and it is not working.

 

What did you try? You can contact @Fiat Lux - ASIA in private and ask them to share the screen.

iiihwangsj
Level 1

Data Integrity Verification Failed (Error Code: -3645)

Would you be able to tell me the location of the file and which files to delete?

I have been experiencing the same problem.

4Gal
Level 11

Data Integrity Verification Failed (Error Code: -3645)

@iiihwangsj 

The file location may be random on your local drive. Use File Explorer to find them. Otherwise, you should contact Fiat Lux for assistance.

ITGuru77
Level 1

Data Integrity Verification Failed (Error Code: -3645)

QBMaker was the source of the fake error message. If you click on it and open the file location you can find the files to delete. After those files are deleted the fake error goes away. Don't call that number.

C:\Users\Public\Documents\System64\SOGT

Here is the path that the files were in on this computer. 

 

ORW(2024-02-12).png

srg623
Level 2

Data Integrity Verification Failed (Error Code: -3645)

Thank you, with these directions I was able to find and delete these files....so far so good, it seems to be working. I haven't received an error message in over 5 minutes and it was popping up every 45 seconds to a minute.

Get answers fast!
Log in and ask our experts your toughest QuickBooks questions today.

Need to get in touch?

Contact us