Thank you for your efforts so far, megan. Let's proceed with additional troubleshooting steps on your mobile application to help isolate and resolve the issue.
First, verify that the Auto-Tracking feature is on and ensure your device's location settings permit the app to run in the background for precise tracking. You can visit the Mileage Tracking Fixes article for more information.
If the same thing happens, make sure you are using the latest version of the application, as outdated versions can cause access issues. Check your app store for any available updates. Next, clear the app's data to help resolve various errors within the system. Follow the steps below:
For Android:
- Go to the Gear icon at the top right.
- Choose Settings.
- Then, click Refresh Data and tap Yes.
For iOS:
- Select the Menu button.
- Then, click Help & Feedback.
- Choose Refresh Data and press Refresh.
If the issue persists, you can install and reinstall the app to ensure that all QuickBooks features are up to date.
Additionally, visit these articles to learn about how to prepare tax filings and Schedule C categories and how to categorize transactions:
I'm still here to assist you with any follow-up questions about tracking your mileage using your application. We're dedicated to helping you every step of the way.
