Duplicating invoice stopped working (again)- when I click duplicate invoice, the new invoice only shows a single item rather than all the items from the previous invoice

starfinder · ‎October 15, 2025

I repeatedly invoice certain clients for the same list of services, so I use "duplicate invoice" to start the new invoice each time, and modify that accordingly. Since last week, the duplicate invoice function creates a new invoice that only has a single item from the previous invoice, regardless of how many items were in that invoice. I have tried logging in from multiple browsers (safari, chrome) and restarted the browsers as well as the computer, without any effect. This issue appeared last year at some point, and then resolved itself a while later, but it has not resolved itself this time.

JayneusR

Hello there, Star.

I appreciate your effort in performing the basic troubleshooting steps to resolve and create a duplicate invoice.

The issue you've described requires a more in-depth review of your account to pinpoint the root cause. For further assistance, we recommend contacting our live support team. They are equipped with advanced tools, including screen-sharing capabilities, enabling them to thoroughly investigate your account and determine why you are unable to duplicate an invoice.

Here’s how you can reach them:

Click the Help (?) icon in the upper right corner and hit Contact Us.
Click the Ask about something else tab.
Type in your concern and hit Continue.
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Duplicating invoice stopped working (again)- when I click duplicate invoice, the new invoice only shows a single item rather than all the items from the previous invoice

Duplicating invoice stopped working (again)- when I click duplicate invoice, the new invoice only shows a single item rather than all the items from the previous invoice

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