Marking Time as Billable

cayaconstruct · ‎August 30, 2022

After contacting "customer support" 3 times with no resolution to my problem, hopefully someone here can help me out.

Before using TSheets/QuickBooks Time, I was able to go into "Weekly Timesheets" and manually enter in my employee's time, and mark any time that was needed as billable. After getting TSheets, and after it downgraded to QuickBooks Time, when I approved the time and exported it, it would appear in "Weekly Timesheets" and I was able to mark timesheets as billable as needed. This was the case up through this past Friday. Friday morning, I approved Thursday's time (in QBT), marked the appropriate timesheets as billable in "Weekly Timesheets", and ran payroll. I then took vacation until this morning (Tuesday). This morning I approved time from Friday through Monday (in QBT), and exported it to QuickBooks Online. When I opened up the "Weekly Timesheets" to mark the correct time as billable. I no longer had that option on the new timesheets. If I looked at previous weeks, I could mark them as billable or not. But the timesheets that I approved today do not have that option.

Troubleshooting steps that I have taken:

Cleared cache

Incognito window

Checking for the option in the individual timesheets under the specific project

I have chatted with Jed & Ken at QuickBooks Online & Siriel at QuickBooks Time.

Checking the box in QBT to show billable option, but that requires you to fill in the "service item" box as well. I don't want time tied to a service item. Siriel tried to tell me that I have to, but that hasn't been the case for all of the years that I've been using QBO, TS, and QBT.

Is anyone else having this issue of they can no longer mark time as billable? I have been trying to solve this for 3 hours now, and am getting very frustrated.

ChristieAnn · ‎August 31, 2022

Hi there, cayaconstruct.

I appreciate you for performing some steps to fix your concern. Also, I can see that things have been challenging for you while utilizing the weekly timesheet to mark the correct time as billable. With this, let's perform troubleshooting steps to ensure you can mark time as billable.

You can keep all your billable transactions organized by setting up your billable time correctly. With this, it could be the Allow Billable Time setting accidentally gets turned off in your QuickBooks account. I recommend making sure the feature mentioned above is properly set up.

Here’s how:

Go to the Gear icon ⚙. Then, select Account and settings.
Choose the Time tab.
In the Timesheet section, click Edit ✎.
Make sure the Allow time to be billable is turned on.
If you want your users to see their billable rate when they enter their time, select the Show billing rate to users entering time checkbox.
Click Save and choose Done.

Lastly, you may refer to this article to view details on how you can run reports for Time by a worker, Time by a customer, or Unbilled time: Turn on and set up time tracking in QuickBooks Online.

Please don't hesitate to click the Reply button below if you need more help while working in QuickBooks Online and QuickBooks Time. I'm always open round the clock to make sure everything is sorted out.

View solution in original post

ChristieAnn · ‎August 31, 2022

Hi there, cayaconstruct.

I appreciate you for performing some steps to fix your concern. Also, I can see that things have been challenging for you while utilizing the weekly timesheet to mark the correct time as billable. With this, let's perform troubleshooting steps to ensure you can mark time as billable.

You can keep all your billable transactions organized by setting up your billable time correctly. With this, it could be the Allow Billable Time setting accidentally gets turned off in your QuickBooks account. I recommend making sure the feature mentioned above is properly set up.

Here’s how:

Go to the Gear icon ⚙. Then, select Account and settings.
Choose the Time tab.
In the Timesheet section, click Edit ✎.
Make sure the Allow time to be billable is turned on.
If you want your users to see their billable rate when they enter their time, select the Show billing rate to users entering time checkbox.
Click Save and choose Done.

Lastly, you may refer to this article to view details on how you can run reports for Time by a worker, Time by a customer, or Unbilled time: Turn on and set up time tracking in QuickBooks Online.

Please don't hesitate to click the Reply button below if you need more help while working in QuickBooks Online and QuickBooks Time. I'm always open round the clock to make sure everything is sorted out.

cayaconstruct · ‎August 31, 2022

@ChristieAnn Thank you. That was the fix that I needed. Now can you explain how 3 different "customer service reps" in 2 hours couldn't come up with that 30 second solution to the problem? Thank you again, for your help. You are one of the very, very few people who are associated with the company of Quickbooks who has actually been helpful (out of all of the QB reps that I have dealt with in over 3 years). I appreciate it! Have a great day.

ChristieAnn · ‎August 31, 2022

Hi there, cayaconstruct.

I appreciate you for coming back to the thread to add further details that the issue has been resolved. I'm glad to know that the problem was fixed after following the steps I shared above.

Please know that you're always welcome to post if you have any other concerns related to QBO and QB Time. I'm always here to help. Have a good day!

SONeillAIA · ‎March 14, 2023

I recently uploaded time from Qhuickbooks Time after tweaking my web connector in QB. all of the time imported as unbillable. How do I convert it to billable?

SashaMC · ‎March 14, 2023

Hey SONeillAIA,

Welcome to the Community! To clarify so I can assist you better, is the time marked billable in QuickBooks Time?

I will be looking out for your response. See you soon!

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