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Highlighted
Level 2

QBO sync Bil.com

Hello I have the same issue but using QBO sync with Bill.com and need help. 

 

We always using Bill.com in making payment to the vendor and it will be synced to QBO. 

Once, we got a bounce back check from the vendor and this what happened: 

1. The money came back to the bill.com and the invoice in the bill.com automatically open for payment again.

2. In QBO, the money came back to the bank and we have to journal it against the money clearing Bill.com. 

3. In QBO, the invoice which the check bounce back still recorded as paid. How do make this invoice open again in the QBO? 

 

Thank You so much

 

Solved
Best answer May 17, 2019

Best Answers
Highlighted
Moderator

QBO sync Bil.com

Greetings, Jayfong1.

Let's make this paid bill unpaid in QuickBooks Online.

 

In order to open the bill again, you'll need to unlink the payment so you can link it to the journal you made.

 

Here's how:

 

  1. Open the original bill payment check.
  2. Unchecked the original bill paid by the bill payment check.
  3. Check the Journal Entry created.
  4. Enter a Memo to indicate it was a bounced check. 
  5. Select Save & Close.

As always, you can contact our customer care agents if you'd like someone to be with you as you go through these steps. They can pull up your account in a secure environment and assist you further.

 

To reach us, please follow these steps:

 

  1. Sign in to your QuickBooks Online Company.
  2. Click (?) Help at the upper right corner.
  3. At the bottom, click on Contact us.
  4. Type in your concern then hit Continue.

You may find these articles helpful:

 

If you require more information about the bounced check in QuickBooks Online, please let me know.

View solution in original post

Highlighted
Level 2

QBO sync Bil.com

Hi Rose, 

 

I have another question. 

 

Still, our Bill.com sync to our QB online and we made a payment to one vendor using physically check that we have. So we paid offline in Bill.com.

 

How to apply it in QB Online? If I apply the payment manually in QB online, and the vendor AP is paid by then, how do I apply the payment when it is appeared in the QB online banking part? (the check has not been cashed by the vendor either).

I usually "match" or "add" the amount that appears in the QB online Banking with the condition that the payment has not been applied to the vendor on QB online.

 

I hope I do not confuse you. 

 

Thank You

 

View solution in original post

Highlighted
Moderator

QBO sync Bil.com

Hi there, Jayfong1.

 

Allow me to chime in and help record the Bill.com payment in QuickBooks Online (QBO).

 

You can manually create a bill and apply a payment, so it will be marked as paid. Once cashed by the vendor, match and add the check. 

 

Here's how:

  1. Click on the Plus (+) icon.
  2. Under Vendors, select Bill.
  3. Choose a vendor from the drop-down list.
  4. Fill in the fields in the Category details section.
  5. Select Save.
  6. Choose Make payment.
  7. Click on Save and close.

To help you with the process, I've attached some screenshots below.1.PNG

 

2.PNG

 

3.PNG

 

4.PNG

 

For further guidance, refer to this article: Enter and pay bills.

 

I'm linking an article that will provide more information: Add and match downloaded banking transactions.

 

This should point you in the right direction. Tag me below if you have further questions. I'll get them answered for you. 

View solution in original post

Highlighted
Level 2

QBO sync Bil.com

Hi Jane, 

 

Thank you so much! 

It is solved my problem. Really appreciate it!

 

Sincerely, 

Jayfong

View solution in original post

7 Comments
Highlighted
Moderator

QBO sync Bil.com

Greetings, Jayfong1.

Let's make this paid bill unpaid in QuickBooks Online.

 

In order to open the bill again, you'll need to unlink the payment so you can link it to the journal you made.

 

Here's how:

 

  1. Open the original bill payment check.
  2. Unchecked the original bill paid by the bill payment check.
  3. Check the Journal Entry created.
  4. Enter a Memo to indicate it was a bounced check. 
  5. Select Save & Close.

As always, you can contact our customer care agents if you'd like someone to be with you as you go through these steps. They can pull up your account in a secure environment and assist you further.

 

To reach us, please follow these steps:

 

  1. Sign in to your QuickBooks Online Company.
  2. Click (?) Help at the upper right corner.
  3. At the bottom, click on Contact us.
  4. Type in your concern then hit Continue.

You may find these articles helpful:

 

If you require more information about the bounced check in QuickBooks Online, please let me know.

View solution in original post

Highlighted
Level 2

QBO sync Bil.com

Thank you so much, Rose!

Highlighted
Moderator

QBO sync Bil.com

Hi, Jayfong1.

 

You're always welcome!

You know where to find me if you need anything else. Have a good one.

Highlighted
Level 2

QBO sync Bil.com

Hi Rose, 

 

I have another question. 

 

Still, our Bill.com sync to our QB online and we made a payment to one vendor using physically check that we have. So we paid offline in Bill.com.

 

How to apply it in QB Online? If I apply the payment manually in QB online, and the vendor AP is paid by then, how do I apply the payment when it is appeared in the QB online banking part? (the check has not been cashed by the vendor either).

I usually "match" or "add" the amount that appears in the QB online Banking with the condition that the payment has not been applied to the vendor on QB online.

 

I hope I do not confuse you. 

 

Thank You

 

View solution in original post

Highlighted
Moderator

QBO sync Bil.com

Hi there, Jayfong1.

 

Allow me to chime in and help record the Bill.com payment in QuickBooks Online (QBO).

 

You can manually create a bill and apply a payment, so it will be marked as paid. Once cashed by the vendor, match and add the check. 

 

Here's how:

  1. Click on the Plus (+) icon.
  2. Under Vendors, select Bill.
  3. Choose a vendor from the drop-down list.
  4. Fill in the fields in the Category details section.
  5. Select Save.
  6. Choose Make payment.
  7. Click on Save and close.

To help you with the process, I've attached some screenshots below.1.PNG

 

2.PNG

 

3.PNG

 

4.PNG

 

For further guidance, refer to this article: Enter and pay bills.

 

I'm linking an article that will provide more information: Add and match downloaded banking transactions.

 

This should point you in the right direction. Tag me below if you have further questions. I'll get them answered for you. 

View solution in original post

Highlighted
Level 2

QBO sync Bil.com

Hi Jane, 

 

Thank you so much! 

It is solved my problem. Really appreciate it!

 

Sincerely, 

Jayfong

View solution in original post

Highlighted
Moderator

QBO sync Bil.com

You're always welcome, Jayfong1

 

I'm happy that everything's in place by now.

 

You can always visit here for more information with Bill.com or any other concerns. I'll help in any way I can.

Need to get in touch?

Contact us