Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
J
Jayfong1
February 18, 2019
Solved

QBO sync Bil.com

  • February 18, 2019
  • 1 reply
  • 0 views

Hello I have the same issue but using QBO sync with Bill.com and need help. 

 

We always using Bill.com in making payment to the vendor and it will be synced to QBO. 

Once, we got a bounce back check from the vendor and this what happened: 

1. The money came back to the bill.com and the invoice in the bill.com automatically open for payment again.

2. In QBO, the money came back to the bank and we have to journal it against the money clearing Bill.com. 

3. In QBO, the invoice which the check bounce back still recorded as paid. How do make this invoice open again in the QBO? 

 

Thank You so much

 

Best answer by Rose-A

Greetings, Jayfong1.

Let's make this paid bill unpaid in QuickBooks Online.

 

In order to open the bill again, you'll need to unlink the payment so you can link it to the journal you made.

 

Here's how:

 

  1. Open the original bill payment check.
  2. Unchecked the original bill paid by the bill payment check.
  3. Check the Journal Entry created.
  4. Enter a Memo to indicate it was a bounced check. 
  5. Select Save & Close.

As always, you can contact our customer care agents if you'd like someone to be with you as you go through these steps. They can pull up your account in a secure environment and assist you further.

 

To reach us, please follow these steps:

 

  1. Sign in to your QuickBooks Online Company.
  2. Click (?) Help at the upper right corner.
  3. At the bottom, click on Contact us.
  4. Type in your concern then hit Continue.

You may find these articles helpful:

 

If you require more information about the bounced check in QuickBooks Online, please let me know.

1 reply

Rose-A
Rose-AAnswer
Level 10
February 18, 2019

Greetings, Jayfong1.

Let's make this paid bill unpaid in QuickBooks Online.

 

In order to open the bill again, you'll need to unlink the payment so you can link it to the journal you made.

 

Here's how:

 

  1. Open the original bill payment check.
  2. Unchecked the original bill paid by the bill payment check.
  3. Check the Journal Entry created.
  4. Enter a Memo to indicate it was a bounced check. 
  5. Select Save & Close.

As always, you can contact our customer care agents if you'd like someone to be with you as you go through these steps. They can pull up your account in a secure environment and assist you further.

 

To reach us, please follow these steps:

 

  1. Sign in to your QuickBooks Online Company.
  2. Click (?) Help at the upper right corner.
  3. At the bottom, click on Contact us.
  4. Type in your concern then hit Continue.

You may find these articles helpful:

 

If you require more information about the bounced check in QuickBooks Online, please let me know.

    J
    Jayfong1Author
    April 10, 2019

    Thank you so much, Rose!

    Rose-A
    Rose-A
    Level 10
    April 16, 2019

    Hi, Jayfong1.

     

    You're always welcome!

    You know where to find me if you need anything else. Have a good one.

      Need QuickBooks guidance?
      Log in to access expert advice and community support instantly.
      Terms & ConditionsAccessibility statement