Quickbooks crashing randomly

I've got the steps on how to fix the crashing issue in QuickBooks Desktop (QBDT), asolano1.

This issue is often caused by Windows firewalls and security settings. QuickBooks Desktop's system requirements change with each new version.

To start, we can download and install most recent version (1.6.0.5) QuickBooks Tools Hub. After that, run QuickBooks File Doctor to check and fix any firewall issues.

Here's how:

1. Open the tool hub and navigate to Company File Issues.

2. Select Run QuickBooks File Doctor. It may take up to one minute for the file doctor to open. If it doesn't open, you can search for QuickBooks Desktop File Doctor and open it manually.

3. In QuickBooks File Doctor, select your company file from the dropdown menu. If you don’t see your file, choose Browse and search to locate it.

4. Choose Check your file and network, then hit Continue.

5. Enter your QuickBooks admin password and click Next.

If you're still experiencing the problem, you can move on to Step 3 in this article to find out how to manually configure the firewall. Set up firewall and security settings for QBDT. This article also includes additional troubleshooting steps for antivirus or firewall settings. 

Moreover, you can check this out to learn how you can customize your report in QuickBooks Desktop.

Feel free to leave a comment below if you need more help in managing your company files in QBDT.  I'll be here for further assistance.

@asolano1 

Did the crash occur before or after opening any of your company files?

This occurs randomly when the user is working in the company file. QB desktop is installed on different computers and the user is opening a file hosted on a server on premise. This one user in particular is having issues with QB crashing. 

I've called qb to troubleshoot this issue before. It worked fine for a week or two and now the issue rears it's head again.

I recognize how one of the workstations crashing issues has affected your business tasks, Asolano1. Let me discuss some information on how to handle this.

Given that the problem was resolved a month ago, and the same user is still encountering the same issue. Sometimes, a damaged or incompatible operating system can cause this error. An outdated Windows OS that doesn't meet the compatibility requirements of the QuickBooks application may lead to QB crashing errors, and consistently logging out the same user.

Since you've already been in contact with our QuickBooks Desktop Support and had the problem resolved, I suggest contacting the support for further assistance in completely resolving the issue.

To reach out to our Customer Support Team, you can take the following steps:

1. Open QuickBooks and go to Help, then select QuickBooks Desktop Help/Contact Us.
2. Click Contact Us and give a brief description of your issue, then select Continue.
3. Sign in to your Intuit account select Continue and then Continue with my account.
   • If you don't have an account, choose  Create a new account.
4. We'll email you a single-use code. Enter your code and select Continue.
   • If you have more than one account, select the account you want to use and then Continue.
5. Select to chat with us or Have us call you.

Our customer support is available for Pro, Premier, and Plus users from 6 AM to 6 PM, Monday to Friday. Enterprise support is available at any time, any day. Please note that support hours may vary due to maintenance, company events, U.S. holidays, and unforeseen circumstances.

Additionally, remember to update your QuickBooks Desktop to the latest release as soon as it's available to ensure you have all the latest components.

If you have any further questions about other support-related processes in QuickBooks Enterprise, please feel free to reach out. I'm here to help. Have a productive day!

I ran the file doctor but the file doctor did not find any issues with the company file.

Thank you for continuing to provide updates following the troubleshooting steps and for sharing the screenshot in your reply, asolano1.

After reading through the thread, it appears that you've already gone through all the necessary troubleshooting measures to address any program, or file-related problems that can cause QuickBooks to crash unexpectedly. 

In this case, I'd recommend reaching out to our support team. They can closely examine your software and conduct an in-depth investigation to identify the root cause of the problem. 

Here's how to reach out to them:

1. Go to the Help menu and select QuickBooks Desktop Help/.
2. Click Contact Us at the bottom of the screen.
3. Give a brief description of your issue, then select Continue.
4. Sign in to your Intuit account select Continue and then Continue with my account.
5. We'll email you a single-use code. Enter your code and select Continue. If you have more than one account, select the account you want to use, and then click Continue.
6. Choose between Chat or Callback.

Here are a couple of resources that might come in handy if you encounter any performance issues while using QuickBooks Desktop:

• Manage Your Computers To Fix QuickBooks Desktop Performance Issues
• Manage Your Data Files To Fix QuickBooks Desktop Performance Issues

Don't hesitate to reach out if you have other questions with your business or bookkeeping tasks in QuickBooks. We're always here to ensure everything runs smoothly as well as getting the support you need.

@asolano1 

Ask that particular user to work on a different computer. Did the user encounter the same problem?