Quickbooks Web Connector Won't Sync While QB Is Open

Let me guide you on how you can sync  Web Connector to QuickBooks, modernzombie.

The Web Connector lets you connect a third-party application to QuickBooks. You'll want to verify that in the My Company window, there is a Company Name entered.

1. Go to the Company menu. 
2. Select My Company. 
3. Click the pencil icon on the right side to edit the Company information window.
4. Click OK.

You'll also want to make sure company file passes Verify with no issues detected. You can follow the steps below:

1. Go to the File menu. Then hover over Utilities and select Verify Data.
2. Let the tool check your file for data issues.
3. From the Verify Results screen, select Expand All to see the errors.
4. For the steps to fix the error, select See Online Article. If the error doesn’t have an article, contact support for help repairing your company file.

However, if the same thing happens, I recommend reaching out to our support team so they can investigate further. They have the tools to pull up your account in a secure environment. In addition, QuickBooks offers a variety of reports that cater to your business needs. Learn from this article the available reports and how QuickBooks generates them: Understand Reports. 

Drop a comment below if you have any questions about the error that you're getting. I'll always be right here to help you.

Thank you for your reply. Our customers have been using the web connector and syncing data to QB for years. It has only become a problem when they upgraded to QB 2022. Then it began failing to sync while QB is open. We have reinstalled the application in the web connector and made sure the permissions in QB still allow syncing when QB is open.