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January 4, 2023
Question

Banking transaction came in wrong

  • January 4, 2023
  • 4 replies
  • 23 views

A Paypal transaction is showing up as money spent instead of money received. i know how to exclude this transaction, but i need to create a new transaction showing that i received this money. i do not want to re-import data from paypal, i want to create a new transaction manually.

journal entries require credit and debit so that doesn't seem to get me where i need to be, which is showing a credit of $xx so that i can reconcile this account.

4 replies

MaryLandT
Level 10
January 4, 2023

Let's create a new transaction to record the money received from PayPal, artofalexgross.

 

You can use the Bank Deposit screen to record the payment. Here are the steps.

 

  1. Click + New, then choose Bank Deposit.
  2. From the Account ▼ drop-down, choose PayPal.
  3. Scroll down to the Add funds to this deposit section.
  4. Make sure the total of the selected transactions matches your deposit slip. Use your deposit slip as a reference.
  5. Select Save and close or Save and new.

 

If you need to report why the PayPal transaction is showing up as money spent instead of money received, I'll let you contact our QuickBooks Live Team. They can create a case and send it to our Product Team for further investigation. You can also contact PayPal and check if there's an issue on their end.

 

When everything looks good on the Banking page, you can categorize and match transactions. Then, start reconciling bank accounts. Check out these articles below for instructions and detailed steps.

 

 

I hope you find the steps easy. Get back to me if there's anything else you want to ask. Just leave a comment below and I'll get back to you.

January 4, 2023

thank you for the reply mary.

i made a new bank deposit, following your guidelines. i saved it. however, it does not show up on my banking page as a transaction that i need to categorize. is it supposed to show up there?

much appreciated-

alex