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December 31, 2018
Question

Cannot Migrate Desktop to Online

  • December 31, 2018
  • 11 replies
  • 43 views

 

I have migrated several times previously and now I am receiving the below error. It is critical this is resolved as soon as possible. I have never seen this error and am curious as to why I am receiving.

11 replies

Level 6
December 31, 2018

What is the error?  There is no screenshot attached.

December 31, 2018

Please see the edited post, thanks for your assistance.

Level 5
December 31, 2018

I am indeed the accountant and have completed this migration previously. Could it be due to the online version does not have payroll enabled (we have since disabled payroll)? I need this completed today and want to ensure it is set up appropriately.


Hello again, @globetreader569

 

Thanks for providing that clarification about being an Accountant user as this helps to narrow down the cause of it. 

 

The error that you're receiving could be related to payroll not being enabled, which could be causing syncing issues. Additionally, you may wish to double check that there are addresses on file for the business in the QuickBooks Online file. Here's how:

 

  1. Log in to the QuickBooks Online account.
  2. Click the Gear icon and choose Account and Settings.
  3. Navigate to the Company tab and enter addresses for Company address, Legal address, and Customer-facing address.
  4. Click Save and then Done
  5. After updating the addresses, attempt the import again. 

 

I can certainly see why you want to have this is set up appropriately for the start of the new year. You may wish to consider contacting the Phone Support Team, who have specialized tools to help check account configurations. Here's how you can reach them:

 

  • Visit the following link: QuickBooks Support.
  • Select options for the two prompts.
  • Click Get Phone Number.

 

As always, I'm just a post away if you should have any questions. Take care.

AdrianG001
April 27, 2019

The conversion process from QuickBooks Desktop or Hosted QuickBooks to QuickBooks Online is quick and easy. However, there are several common errors that can occur during and after the conversion. Below we list each of these common errors, along with the resolutions for each.

 

  • Go to the QuickBooks menu, then select Check for QuickBooks Updates.
  • Select Install Updates.
  • Restart QuickBooks after installing the updates.

Regards,

Adrian Gates