Case Number

I can see you need to view the status of a case online using a case number in QuickBooks Online (QBO), darrell. Let me help you with how to seek assistance from our live representative in QuickBooks Online.

It would be best to reach out to our QuickBooks Online support again and let them review the case on your behalf. Our phone representative can provide you with a convenient way to track the status of the known problem that is important to you.

Here's how:

1. Sign in to your QuickBooks Online account.
2. Click on the Help icon and select Contact Us to initiate a chat session with a support agent.
3. On the Search section of the QuickBooks Online knowledge base directly, choose Contact Us.

Once connected with a support agent, state the case number related to the known problem that has been worked on for many months. The support agent should be able to access the history of support tickets/cases within your account and provide you with the current status of the case.

By engaging with QuickBooks support, you can efficiently determine and obtain the information you need regarding the ongoing resolution of the issue. Have a great day.