Question

My navigation bars are missing.

Forum|Forum|4 years ago
April 5, 2022
2 replies
91 views

I can see the dashboard but the navigation to the left and across the top are no longer visible. Using QB Online. Anyone having this issue?

QuickBooks Online

T

TirzahC

Level 4

I can help you get your navigation bar back , englishkat1.

QuickBooks Online has an option to hide the side navigation bar by clicking the three-lined menu at the top left of the screen. It will help you free up some space on your screen in case you need to see more data.

If pressing the 3 bars icon does not restore the left navigation menu, it could be that the stored data on your browser be the reason behind the missing bars in QuickBooks. To fix this, I recommend accessing your account using a private window. This prevents the browser from collecting cache files (cookies) and allows you to utilize QuickBooks with a fresh slate.

To do that, just press on the following keyboard shortcuts below:

Chrome: Ctrl+Shift+N
Internet Explorer: Ctrl+Shift+P
Firefox: Ctrl+Shift+P
Safari: Command+Shift+N

If it works fine, go back to your regular browser and clear its cache. Web-based platforms like QuickBooks gather cache to save you time when loading repetitive data, but too much can create odd behavior and simply needs to be cleared.

I've also added here some great resources that can help you in navigating QuickBooks and its great features:

Keep me posted on how it goes by leaving a reply below. I'm always here to help if you need anything else. Stay safe!

R

RebekahC

I am having the same problem and I have cleared cache and I still do not have my navigation bars back.

M

Maybelle_S

QuickBooks Team

I appreciate your dedication to resolving the issue, RebekahC. Let's make sure you can successfully navigate the menu in QuickBooks Online (QBO).

Upon reviewing our records, I've found that there's an open investigation regarding your concern. Our software engineers are working diligently to identify the root cause of the problem. We assure you that we are taking all necessary steps to get this rectified as soon as possible.

For now, I recommend contacting our support team. This way, you'll be added to the list of affected users and receive status updates through email or SMS. For a faster transaction, provide this investigation number to our representative: INV-90387. Here's how:

Click Help on the top right corner of the screen.
Go to the Search tab, then click the Contact Us button.
Enter a brief description of your concern in the description box.
Proceed with Continue, then choose Chat or Callback.

Let me know in the comments if you have other concerns or questions about managing transactions in QBO. I'll gladly help. Take care!

L

Laura 2025

Did you ever get your navigation bars back? If so, how?

JaeAnnC

Level 6

Thanks for posting your concern in this thread, @Laura 2025. Let's troubleshoot your browser together to access your navigation bars in QuickBooks Online (QBO).

In QBO, you can restore the left navigation bar by clicking the hamburger menu (☰) icon at the top left of the screen. Here's a screenshot for your visual:

If it did not appear, it's most likely a browser problem. Let's isolate the issue by accessing your account in a private window. Here are some keyboard shortcuts you can refer to:

For Google Chrome browser: Ctrl + Shift + N
For Mozilla Firefox browser: Ctrl + Shift + P
For Safari browser: Command + Shift + N

If you're able to see the navigation bars, return to your regular browser to clear its cache or utilize another compatible one.

Moreover, you can customize your navigation menu to bookmark the pages you frequently use and hide those you don't.

Keep in touch if you have additional concerns about the navigation menu in QBO. I'll be happy to provide further help. Take care.

L

Laura 2025

It's the top navigation bar that's missing. Navigation items are: File, Lists, Company, Customers, Vendors, Employees, Banking, Reports, Help. This is how we enter A LOT of data. We already tried switching browsers and it didn't bring it back.

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