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M
mk45
January 28, 2022
Question

Quickbook crashes when trying to start backup

  • January 28, 2022
  • 7 replies
  • 9 views

I moved my quickbook desktop from one laptop to another and everything works fine.

However, when I try to create a backup of my company file, Quickbook just freezes and shuts down by itself. 

Does anyone know how to fix this issue?

It doesn't even give me an error message. 

7 replies

Fiat Lux - ASIA
Fiat Lux - ASIA
Level 14
January 28, 2022

How big is your file size? Have you run the Verify/Rebuild Data utility? 

Rose-A
Rose-A
Level 10
January 28, 2022

Let's get your data backed up, mk45.

 

Updating the QuickBooks Desktop release version is a good start when it comes to fixing program-related issues. After that, you can go back and start backing up your file.

 

However, if the crashing persists, let's perform the verify and rebuild process. Here's how:

 

To Verify Data:

 

  1. Click Window at the top menu bar, then Close All.
  2. From the File menu, choose Utilities.
  3. Tap Verify Data.

 

To Rebuild Data:

 

  1. Click Window at the top menu bar, then Close All.
  2. From the File menu, choose Utilities.
  3. Hit Rebuild Data.
  4. You will receive a warning message to backup your company file, press OK.
  5. Click OK when you get the message "Rebuild has completed".

 

Once done, you can refer to this article for the detailed steps in backing up your data: Back up your QuickBooks Desktop company file. 

 

You can always get back to me if you need additional assistance. I'll zip right back to help you out. Have a wonderful day!

A
AbegailS_
Level 6
January 28, 2022

Hello,

I updated the desktop version (they couldn't find anymore to update) and verified the data.

It did give me an error saying it would fix if we rebuilt.

So it took me to the rebuilt option and when I clicked OK, it asked to backup the file first. 

When I select the location (I tried various locations such as desktop, document, external drive) and click OK, it crashed and shut down again.

 


Thanks for keeping us posted, @mk45.

 

Let me add some information about this issue. 

 

To start, download the latest QuickBooks release to apply the fix and product updates.

 

Then, I recommend running QuickBooks as an Administrator.

 

Here’s how. 

  1. Right-click on the QuickBooks Desktop icon.
  2. Select Run as administrator.
  3. Then, log in to your QuickBooks Desktop.

 

 For more details, you can check out this article: Solutions for when QuickBooks has stopped working. 

 

If none of the provided troubleshooting steps worked for you, it'd be best to contact our Technical Support Team. This way, they can further investigate this matter and create an investigation ticket if other users are experiencing the same.

 

Here’s how to contact our phone agents: 

  1. Go to the Help menu at the top and select QuickBooks Desktop Help.
  2. Click the Contact Us link at the bottom of the pop-up window.
  3. Enter a brief description of your concern and hit Continue.
  4. Click Start a Message.

 

 In case you need tips and related articles in the future, visit our QuickBooks Community help website.

 

We updated our working hours due to the growing impact of COVID-19, we're only open on weekdays 6am-6pm PST. We will resume normal hours as soon as possible.

 

Keep me posted if you need further assistance. I'm always here to guide you. Have a great day and more power to each one of you!

 

 

 

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