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timminskm
February 11, 2019
Question

Home screen keeps changing view

  • February 11, 2019
  • 22 replies
  • 100 views

Enterprise 2019 upgrade has changed my screen settings.  My icons keep moving to the left even though I keep marking they should be on the top and now I have lost the listing of open windows on the left.  Quickbooks is arbitrarily changing my settings.

Any help is appreciated.

    22 replies

    Anonymous
    February 11, 2019

    Hi, @timminskm.

     

    Thanks for posting in the Community. I'm here to help fix your icon bar in QuickBooks. 

     

    Let's suppress your QuickBooks first to reset the settings. Here's how:

     

    1. Right-click the QuickBooks Desktop icon, press and hold the Ctrl key, then select Open.
    2. Do not release the Ctrl key until you have the No Company Open window unless QuickBooks freezes or gives you an error.
    3. Open the company file.

    Once done, change the icon bar's setting to the top. Then let's make sure to save the desktop view. Here's how:

     

    1. Go to Edit menu and select Preferences.
    2. On the left side panel, choose Desktop View.
    3. Click the Company Preferences folder and select the Save current desktop.
    4. Once done, click the OK tab.

     

    As always, you can contact our Desktop Care Support if you need assistance in going through the steps. 

     

    Here's how you can reach them:

     

    1.    Go to: https://help.quickbooks.intuit.com/en_US/contact.
    2.    Choose your QuickBooks Product.
    3.    Select your QuickBooks Version.
    4.    On the Contact Us page, click a topic.
    5.    Click on the Get Phone Number button to see the support number.

     

    That should do it. Let me know if you have additional questions. I'll be here anytime you need help.

    qbteachmt
    qbteachmt
    Level 11
    February 11, 2019

    @255439

     

    Please Learn from this input. The Preferences you show does not control the Icon Bar. The Icon Bar is controlled from the View Menu.

     

    @timminskm

     

    Yes, there are some Bugs in the program from recent updates. Please see my attachment; I even get Both Icon Bars, sometimes, which should be impossible.

    JonpriL
    Level 9
    April 27, 2020

    I have had enterprise since it came out.   The Icon bar has always had an issue for me moving from the top to the side by itself. It happens to the other tons of people who work on my system. It probably doesn't get reported because it is just a nuance and simple to move back. It seems to happen when computer goes to sleep with QB open. Len Gerardo


    Hello @Lenny G,

     

    Let's start by running the Quick Fix my Program feature directly from the QuickBooks Tool hub. This way, QuickBooks will automatically run a quick repair on your program by closing all the background processes.

    1. Download the QuickBooks Tool hub.
    2. Open and install the downloaded file.
    3. On the QuickBooks Tool app, select Program Problems.
    4. Click Quick Fix my Program.

    I've got you this article for more insights about the troubleshooting steps: What to do if you can't open QuickBooks Desktop?

     

    You can always visit our Self-Help references in case you wanted some related articles in managing your account and transactions.

     

    If you have any other questions, let me know in the comments down below. I'll be happy to help.

    mavelo
    September 20, 2019

    This is a long-standing issue (well before 2019) and has yet to be addressed by Intuit. From our experience... 90% chance the "icon bar" settings are lost during any QB version update (patches and upgrades)

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