Shipping manager

Hi there, Nick. QuickBooks Shipping Manager relies on a real-time "handshake" with carriers like UPS, FedEx, or USPS. To ensure smooth and error-free operation, keep your QuickBooks Desktop updated, as Intuit frequently updates these connections to adhere to new security standards and API changes.

If you're using an outdated version of QuickBooks, the Shipping Manager attempts to use communication methods that carriers like FedEx and UPS have already retired or blocked for security reasons. Older versions depend on an unsupported framework, causing the software to freeze or hang while waiting for a response from a now non-existent server.

To resolve this, go to the Help menu > Update QuickBooks Desktop> Options > Yes > Close. For detailed instructions on updating QuickBooks Desktop, refer to this article: Update QuickBooks Desktop to the latest release.

If the issue persists, contact our Live Support Team for further assistance in restoring the Shipping Manager to its default function. You can check support availability and contact hours on this page: Get Help with QuickBooks Products and Services.

Feel free to click the Reply button if you have other questions about QuickBooks.

all updated, still not working

It sounds like this might require a closer look, Nick. Our live support team is equipped to handle these types of situations. They can screen-share with you and investigate in real-time.

If you have follow-up questions, please don't hesitate to click the Reply button.

its back up and running now

Thanks for following up with the Community, Nick170.

I'm happy to hear your Shipping Manager is up and running now. If it continues not opening properly, I'd recommend following the process linked in MoiraskyeT's post to get in touch with our Customer Care team.

Please feel welcome to send a reply here or create a new thread if there's ever any questions. The Community's always here to help. Have a wonderful Thursday!