Taxes and forms

Hi there, @Lena9111. We'll share details about E-filing UC2 inside QuickBooks Online (QBO) Payroll.

We see the relevance of having the option to have it e-filed inside the program and that this isn't the experience we want you to have when using QuickBooks. Upon checking here on our end, the one you're trying to access is unavailable. At the moment, you can manually file the UC2 to complete the task.

In addition, you can visit this page to help you wrap up this year's payroll inside the program: Year-end checklist for QuickBooks Online Payroll.

Feel free to comment below or visit the Community space if you have any additional QuickBooks-related concerns or need assistance managing 1099s and other forms. We'll be around to help you out again. Keep safe.

This is the same answer I get quarterly. However for the 3d quarter someone from your team was able to fix and move the filling back to the “action” section. And yes, I filed the 2d quarter manually myself. 
so for this reporting period you suggest I do it manually again and you are acknowledging that you have never fixed the problem I have been experiencing?

how is it ok? 

Hello, Lena9111. 

I understand you want to e-fill it through QuickBooks. However, E-filling your UC 2 inside QuickBooks is unavailable. We understand that it may be inconvenient for you to fill it out manually. However, it's important to note that filing your UC 2 is still possible through other methods, such as manually. 

You can check out this article on what you can file inside QuickBooks: Pay and file payroll taxes and forms electronically in QuickBooks Online Payroll.

Contact us with any other concerns about e-filling the tax form in QBO. Remember that we're always right here to assist you in everything that isn't clear to you. Have a great day onwards!

No need to respond with the same message. 
I am a QB user for a decade and have never experienced anything like this since you transfer to online only new interface. 
For some reasons, I was able to file electronically until 07/01/23. Then you switched my options to “filing outside the QB”. My set up has always been “e-file”.

Any notice was given to me as a client  from the QB as to why? Any reason given why it stopped in the middle of 2023? Do you need case ## I am getting with no any decent response? 
I am asking here in the forum what office or number I can call to file an official complain? This is not an isolated issue I’m having with this new product. Please respond with the contact or an address for customers complain. Thanks in advance for responding to my request with answers I need. 

This is not the experience we want you to have, Lena.

Since you're having issues with your tax filing and want to know the reason why your option switched to filing outside QuickBooks Online (QBO) ,I recommend contacting our Customer Support Team so they can further check your account and help resolve this issue. Here's how you can reach them:

1. Sign in to your QBO account.
2. Go to Help and click Contact Us.
3. Enter your concern, then select Let's talk.
4. Choose a way to connect with us:
   
   

• Start a chat with a support expert.
• Get a callback from the next available expert.

QuickBooks Online Payroll Core - Monday to Friday, 6 AM to 6 PM PT.

QuickBooks Online Payroll Premium, Elite - any time, any day.

Moreover, check out this article to see the list of forms you can e-pay and e-file in QBO: Pay and file payroll taxes and forms electronically in QuickBooks Online Payroll.

Hit reply in the thread if you have follow-up questions about managing your tax forms. I'll be around. 

Escalation case # [removed]. Since 01/15. No response.  Now I will be late on my filing . New escalation ticket today- #[removed]. No ET on resolution provided.

same issues in October and July.

how many cases should I open? 
I sent an email to the complaints address