Good afternoon, QB 2019 desktop for Mac update V18.0.5.3312 R6 has downloaded and now my toolbar will not stay horizontally at the top of my desktop when I am not actively using the program. Preferences/Toolbar-tabs only gives me the option to "Display the toolbar" and the choice of either vertical or horizontal. How do I get the toolbar to stay put?
It worked just fine before this update.
Thank you,
Barbara
Hello, dee-bdd.
Thanks for joining the thread and for sharing your experience about this.
We’ll need to further investigate this behavior to get the root cause of the issue so we can come up for possible solutions. To do this, we'll need you to reach out to support team over the phone:
1. Visit this link: https://help.quickbooks.intuit.com/en_US/contact.
2. Select QuickBooks Mac Desktop.
3. Choose any main and sub topic.
4. Scroll down and click the Get Phone Number.
For now, you’ll have to click the QuickBooks icon from your dock to bring it back to front. Having QuickBooks as the frontal application will keep the toolbar visible.
Please let me know if you have other questions with QuickBooks. I'll be around to help.
On the Mac by default floating windows like the toolbar disappear when the application isn't front most. This is true of all Mac applications: Photoshop is a good example - all the floating windows disappear when Photoshop goes into the background.
We originally shipped QuickBooks Mac with that behavior. But we discovered that users coming from Microsoft Windows would get confused. They'd close all the QB windows except the toolbar then switch QB into the background. When they did that the toolbar would disappear. Coming from Windows they thought this meant the QuickBooks application had quit. They'd then post here asking what happened to QuickBooks?
So... prior to R6 we had an option to keep the toolbar visible when QuickBooks wasn't the front most application. To do this we had to hack the standard Mac OS behavior. But it solved the issue with Windows users new to the platform. Unfortunately the hacks had a detrimental effect on other Mac OS behavior - in particular sometimes QB would lock up if you clicked on the Finder. It also caused problems with the Desktop Spaces feature of Mac OS.
To fix those issues we had to remove the option for the toolbar to stay visible when QuickBooks is in the background. It now is only visible when Quickbooks is frontmost - just like all other Mac OS applications. We just couldn't get it to work reliably bucking the OS default behavior. Sorry.
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