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Trying to post question and getting Error Message

13 replies
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I have tried to post a question and few times keep getting a posting error message. Initially I was using Edge and could not post at all. So I switched PC and to Chrome and got the same error twice and then was able to post. Not sure if this post will work either.

Is the Q&A board having issues?

Non-Product Specific

Morgan_BAnswer

QuickBooks Team

Hi there, aquaclear.

Thanks for reaching out in the Community.

I replied to your post here: https://quickbooks.intuit.com/community/Other-questions/Edge-Browser-not-work-with-Q-amp-A-posting/m-p/296862#M18660.

I'd be happy to continue working with you on that thread. I'll keep an eye out for your reply.

Morgan_B

Answer

QuickBooks Team

Hi there, aquaclear.

Thanks for reaching out in the Community.

I replied to your post here: https://quickbooks.intuit.com/community/Other-questions/Edge-Browser-not-work-with-Q-amp-A-posting/m-p/296862#M18660.

I'd be happy to continue working with you on that thread. I'll keep an eye out for your reply.

A

Anonymous

Morgan,

What if I get an error message saying I do not have access to the page when I click on the article link that has the steps? I am not on Edge.... I use Chrome browser.

Thanks,

Dena

BettyJaneB

Level 9

Thanks for joining us here in the Community, @578716.

Let me share some insights about posting a question here in the Community.

When logging in to the Community page make sure that you're also logged in into your QuickBooks Online account. If you get the same error, you may log in to your account using a private browser. This is to test if the issue is browser related.

Here are different keyboard shortcuts to open a private browser:

Google Chrome: press Ctrl + Shift + N
Mozilla Firefox: press Ctrl + Shift + P
Internet Explorer: press Ctrl + Shift + P
Safari: press Command + Shift + N

If it works fine, you can go back to your regular browser and clear its cache. The cache is stored for increased loading performance, but too much can accumulate and bog down processes. Please follow the outlined steps in this article depending on the browser you're using: How do I clear my browser cache and temporary Internet files?

You can also read through this link about the supported browser for QuickBooks Online: System Requirements for QuickBooks Online.

Please let me know how things turns out. I want to ensure you're taken care of. Have a good one!

J

junk4u

HOW DOES ONE NOW POST A QUESTION ABOUT ISSUES THEY ARE HAVING WHEN YOU CAN'T EVEN FIND A WAY TO POST A NEW QUESTION. IT KEEPS TAKING ME AROUND IN CIRCLES, THIS SITE IS SO UNFRIENDLY AND CONVOLUTED IT JUST MAKES YOU HATE INTUIT EVEN MORE.

M

MaryAnn_E

Level 4

Hi there, @junk4u.

To post a new question, log in to your Community credentials in this site (https://quickbooks.intuit.com/learn-support/). Let me provide a steps on how to achieve this:

Here’s how:

From the log in page, enter your credentials.
Click the drop-down arrow and select QuickBooks Q&A.
Select the box for the concern related to.
Click Start a discussion to post a new questions.

Keep me posted if you have further concerns. I’m always here to help.

J

junk4u

This doesn't help when you can post. this site is so unfriendly it took 36 tries before i decided to clean my cache which then allowed me to post.

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