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aquaclear
Level 4

Trying to post question and getting Error Message

I have tried to post a question and few times keep getting a posting error message.  Initially I was using Edge and could not post at all.  So I switched PC and to Chrome and got the same error twice and then was able to post.  Not sure if this post will work either.

 

Is the Q&A board having issues?

Solved
Best answer April 29, 2019

Best Answers
MorganB
Content Leader

Trying to post question and getting Error Message

Hi there, aquaclear.

 

Thanks for reaching out in the Community.

 

I replied to your post here: https://quickbooks.intuit.com/community/Other-questions/Edge-Browser-not-work-with-Q-amp-A-posting/m....

 

I'd be happy to continue working with you on that thread. I'll keep an eye out for your reply.

View solution in original post

13 Comments 13
MorganB
Content Leader

Trying to post question and getting Error Message

Hi there, aquaclear.

 

Thanks for reaching out in the Community.

 

I replied to your post here: https://quickbooks.intuit.com/community/Other-questions/Edge-Browser-not-work-with-Q-amp-A-posting/m....

 

I'd be happy to continue working with you on that thread. I'll keep an eye out for your reply.

Anonymous
Not applicable

Trying to post question and getting Error Message

Morgan,

What if I get an error message saying I do not have access to the page when I click on the article link that has the steps?   I am not on Edge.... I use Chrome browser.

 

Thanks,

Dena

BettyJaneB
QuickBooks Team

Trying to post question and getting Error Message

Thanks for joining us here in the Community, @Anonymous.

 

Let me share some insights about posting a question here in the Community.

 

When logging in to the Community page make sure that you're also logged in into your QuickBooks Online account. If you get the same error, you may log in to your account using a private browser. This is to test if the issue is browser related.

 

Here are different keyboard shortcuts to open a private browser:

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Internet Explorer: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

If it works fine, you can go back to your regular browser and clear its cache. The cache is stored for increased loading performance, but too much can accumulate and bog down processes. Please follow the outlined steps in this article depending on the browser you're using: How do I clear my browser cache and temporary Internet files?

 

You can also read through this link about the supported browser for QuickBooks Online: System Requirements for QuickBooks Online.

 

Please let me know how things turns out. I want to ensure you're taken care of. Have a good one!

Anonymous
Not applicable

Trying to post question and getting Error Message

Thank you so much!
Anonymous
Not applicable

Trying to post question and getting Error Message

icongnito is working and going to clear cache now
junk4u
Level 3

Trying to post question and getting Error Message

HOW DOES ONE NOW POST A QUESTION ABOUT ISSUES THEY ARE HAVING WHEN YOU CAN'T EVEN FIND A WAY TO POST A NEW QUESTION. IT KEEPS TAKING ME AROUND IN CIRCLES, THIS SITE IS SO UNFRIENDLY AND CONVOLUTED IT JUST MAKES YOU HATE INTUIT EVEN MORE. 

MaryAnn_E
QuickBooks Team

Trying to post question and getting Error Message

Hi there, @junk4u.

 

To post a new question, log in to your Community credentials in this site (https://quickbooks.intuit.com/learn-support/). Let me provide a steps on how to achieve this:

 

Here’s how:

  1. From the log in page, enter your credentials.
  2. Click the drop-down arrow and select QuickBooks Q&A.
  3. Select the box for the concern related to.
  4. Click Start a discussion to post a new questions.

 

Keep me posted if you have further concerns. I’m always here to help.

junk4u
Level 3

Trying to post question and getting Error Message

This doesn't help when you can post. this site is so unfriendly it took 36 tries before i decided to clean my cache which then allowed me to post.

JasroV
QuickBooks Team

Trying to post question and getting Error Message

This is not what we want you to feel, @junk4u.

 

Stored data from your browser causes unusual behavior. Thus, clearing your browser's cache resolves this unusual behavior.

 

One way to check if the issue is caused by browser cache is to open via a private or incognito window. Here are the keyboard shortcut keys to open a private or incognito window:

  • Google Chrome: Ctrl + Shift + N
  • Internet Explorer: Ctrl + Shift + P
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

In case you want to read or learn some helpful tips to manage your QuickBooks, feel free to check our Help articles page.

 

Let me know in the comment section below if you have any other concerns. 

Brian101
Level 1

Trying to post question and getting Error Message

I agree.  I use help forums (and contribute to them) all the time.  Once in a while you find one that is just awful and this one falls into that category.

I came here an hour ago trying to figure out why I cannot post a message.  It has a big red banner saying I need to fix the highlighted errors and try again.  But no errors are highlighted and trying again accomplishes nothing.

I would like to suggest that Quickbooks users would be much better served if the company would flush this entire "Community" and use PHPBB to build a true community.

So I wonder if I will be allowed to post this message...

alict1
Level 2

Trying to post question and getting Error Message

I think I'm having a related problem, and I agree I have never had these kinds of problems in other community or comment sections of a site, say like the Washington Post. I created a user id as prompted when I wanted to respond to a question, but a day or two later when I come back when it prompts me for a user id I put in the user ID I used before and it says it's taken. I tried a bunch of things, not sure of the sequence now - logging and logging out of QB, clearing cookies. I think what finally worked into an incognito window and logging in. 

 

This community page isn't handling what's in cache or the cookies well at all, and should give more helpful error messages, like telling you to do the steps noted here. It does feel like Intuit is using old technology. 

pattylbtoo
Level 1

Trying to post question and getting Error Message

I've already tried to post several times in the last hour.
I am having the same problems as others that I read tonight.
First, I am using QB desktop.  I cannot switch to online because of all of the problems that I am having.
I wrote a long description about these problems but do not know if it posted , because of the error messages like the others wrote about getting.

I do not need to clear my cache 

Maybe you will see the long message  - if it posted at all - andcan better help me.

All posting attempts were tonight 2/7/2022

All signed Pattylbtoo

FritzF
Moderator

Trying to post question and getting Error Message

Hi there, @pattylbtoo.

 

I appreciate you joining this conversation and for reaching out to us in the Community. Allow me to chime in and help make sure this is taken care of for you.

 

I tried checking this thread and your profile to check if the question you mentioned was posted, but this is the only message I see.

 

That said, may I know what specific issue you're having when switching from QuickBooks Desktop (QBDT) to QuickBooks Online (QBO)? Any additional information will help me provide the best resolution for your concern.

 

In the meantime, I'll be adding these articles that tackle moving your file from QBDT to QBO for future reference:

 

 

I'm looking forward to hearing from you soon!

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