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FJH
Level 3

Why would version with 4 licenses only let 3 users on?

Client has version with 4 licenses, but seems to only let 3 in at same time.

Setup 'seems' okay but clearly something is amiss and not sure where else to look for cause.

any suggestions welcome!

8 Comments 8
Chrea
Level 8

Why would version with 4 licenses only let 3 users on?

Do they have a license for 4 users OR a license for 3 users + a license for single user?

FJH
Level 3

Why would version with 4 licenses only let 3 users on?

That is a good question - we will check that out.

Also, we find they have a problem actually logging out of QB, even though we keep reminding them.

Chrea
Level 8

Why would version with 4 licenses only let 3 users on?

Make sure you can login to CAMPS as the Primary Contact and find your license code(s) there.

https://camps.intuit.com

 

FJH
Level 3

Why would version with 4 licenses only let 3 users on?

By all means, but thanks for reminder!

BigRedConsulting
Community Champion

Why would version with 4 licenses only let 3 users on?

QuickBooks Pro allows three users be logged into a company file at the same time. Premier is I think five.  But you can have as many licenses as you want of either, which can be useful despite the limits.

FJH
Level 3

Why would version with 4 licenses only let 3 users on?

Thanks for reminder...they are running QB Enterprise, however.

 

 

BigRedConsulting
Community Champion

Why would version with 4 licenses only let 3 users on?

RE: they are running QB Enterprise

 

Oh. Well then there's no limit of 3 users. Enterprise allows 25 simultaneous users.  So, not sure what the client is seeing, but it's not a user-limit.

Chrea
Level 8

Why would version with 4 licenses only let 3 users on?

@FJH 

Ask your client to open the sample file in multiuser mode. Did they encounter the same problem?

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