Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Get 50% OFF QuickBooks for 3 months*
Buy nowClient has version with 4 licenses, but seems to only let 3 in at same time.
Setup 'seems' okay but clearly something is amiss and not sure where else to look for cause.
any suggestions welcome!
Do they have a license for 4 users OR a license for 3 users + a license for single user?
That is a good question - we will check that out.
Also, we find they have a problem actually logging out of QB, even though we keep reminding them.
Make sure you can login to CAMPS as the Primary Contact and find your license code(s) there.
By all means, but thanks for reminder!
QuickBooks Pro allows three users be logged into a company file at the same time. Premier is I think five. But you can have as many licenses as you want of either, which can be useful despite the limits.
Thanks for reminder...they are running QB Enterprise, however.
RE: they are running QB Enterprise
Oh. Well then there's no limit of 3 users. Enterprise allows 25 simultaneous users. So, not sure what the client is seeing, but it's not a user-limit.
Ask your client to open the sample file in multiuser mode. Did they encounter the same problem?
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here