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R
rvrehabllc
August 13, 2025
Question

Bluetooth finds card reader but will not connect for payments...

  • August 13, 2025
  • 2 replies
  • 20 views

Updated quickbooks and go payment on my phone...it worked for 2 payments yesterday then quit working

2 replies

E
EvethCQuickBooks Team
QuickBooks Team
August 13, 2025

Let's go through some troubleshooting steps to connect your card reader and GoPayments app, @rvrehabllc.

 

First, refresh the Card Reader. You can turn it off, then wait a few seconds, and turn it back on.

 

Then, disconnect and reconnect the card reader through the Go Payments app to re-establish the connection.

 

Here's how:

 

  1. Open the QuickBooks Online Mobile App and select the Gear icon from the home screen.
  2. Choose Card Readers, then select the specific card reader you're using.
  3. Under Reader Actions, tap Disconnect Reader.
  4. Select Reconnect Reader.

 

For a detailed guide on managing card reader and payment processing issues, refer to this article: Fix issues with GoPayment and QuickBooks mobile app card reader.

 

If you have any further questions or require assistance, please leave a comment below. We are here to help you.

T
teri101
August 16, 2025

Get used to deleting the app from your device and then reloading...  The app is not all that reliable.  Once reader disconnects from the device, the device cannot always reconnect, even tho it is is paired.  I've spent hours trying to reconnect and only get success by removing the card reader from the bluetooth list and start over!  Doesn't work if you have customers waiting.  

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