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InsideoutDA
October 26, 2018
Solved

Refund a bank transfer payment

  • October 26, 2018
  • 19 replies
  • 122 views

A customer paid me over the phone using what I believe is called a bank transfer.  Meaning, I manually input their routing and checking numbers.  I need to refund this payment.  How?

Thanks!

Best answer by Charies_M

Hello there, @InsideoutDA.

 

Let's get this straightened out.

 

Aside from doing a Transaction Search in the Merchant Service Center, we can search using the existing Check Transaction. I'd be glad to walk you through how:

  1. Sign in on the Merchant Service Center Portal.
  2. From the Processing Tools section, select Void an eCheck.
  3. Select the appropriate eCheck to void.
  4. Click Submit.

Please know that if the transaction is not available, this can no longer be voided.

 

Here's an article that outlines a detailed information about voiding a check transaction within Merchant Service Center.

 

Should you have other queries about processing a refund for a bank transfer payment, just let me know as I'm here to help.

19 replies

MaryGraceSModerator
Moderator
October 26, 2018

Welcome to the QuickBooks Community, @InsideoutDA.

 

I'm here to share the steps on how you can process a refund in your QuickBooks Payments account.

 

Here's how:

  1. Sign in to your QuickBooks Payments account.
  2. From the Processing Tools drop-down, select Reverse a Transaction.
  3. Fill out the necessary fields.
  4. Click Search.
  5. Select the transaction(s) you want to refund, then Submit.

If you wish to print a receipt, you can also do that in your account.

 

Here's how:

  1. On the homepage, click the Activity & Reports drop-down.
  2. Select Transactions.
  3. Enter the appropriate date range then select Search.
  4. On the list of results, identify the desired transaction you want to print.
  5. Select the Gear icon of your desired transaction and select View Receipt.
  6. Select Print.

For additional help, you can also reach out to our Merchant Support. They can initiate a screen sharing session to help you further.

 

Here's how you can reach them: QuickBooks merchant services or QuickBooks Online support - who should I contact for help?

 

That should do it. Drop a comment below if you have any other questions about processing a refund for a bank transfer payment. I'll be happy to help you out.

InsideoutDAAuthor
October 28, 2018

Thanks for your help.

I don't see this particular transaction when I do the search.  Maybe because it wasn't a credit card? I do see it on my list of transactions, but not on the list to reverse a transaction.

Brian587
New Member
March 2, 2023

Hello there, @InsideoutDA.

 

Let's get this straightened out.

 

Aside from doing a Transaction Search in the Merchant Service Center, we can search using the existing Check Transaction. I'd be glad to walk you through how:

  1. Sign in on the Merchant Service Center Portal.
  2. From the Processing Tools section, select Void an eCheck.
  3. Select the appropriate eCheck to void.
  4. Click Submit.

Please know that if the transaction is not available, this can no longer be voided.

 

Here's an article that outlines a detailed information about voiding a check transaction within Merchant Service Center.

 

Should you have other queries about processing a refund for a bank transfer payment, just let me know as I'm here to help.


Hello how can we correct a QBO and customer error.  

 

Customer paid thru email online bank transfer.  NSF Day of transfer bank reversed payment to us and charged a fee.   QuickBooks however shows invoice paid.   

we invoiced the customer again with new invoice as they would see it showing paid on email still and could not pay otherwise.   So customer did make the payment …. But QuickBooks has it recorded as 2 payments into my checking in reality it was only 1 deposit.      I tried to delete the original invoice and QuickBooks does not allow it.    So we voided the transaction and now the customer has a credit on their account.   

so how do we correct this ?   Need to correct my checking and sales which both are wrong for overpayment amount that we did not get ?  

my cpa said just create a new invoice to get rid of the credit and I said then my sales are wrong and so is my checking.   So I need some help 

KhimG
Level 7
May 17, 2019

Thanks for getting back to us, @jenuneekor.


The steps shared by my colleague @IamjuViel for using a refund receipt in QuickBooks Online are for recording purposes only. You need to send an actual refund to the customer’s account to reverse the transaction.


Here’s how:

  1. Log in to QuickBooks Payments.
  2. Click the Processing Tools drop-down and select Reverse a Transaction.
  3. Enter the details asked and click Search.
  4. Select the transaction you want to reverse and refund.
  5. Hit Submit.

 

Check out the Void or fully refund a transaction section in this article for more information: Void or refund transactions in QuickBooks Payments. 


That should get you pointed in the right direction.


Keep me updated on how that goes. I’m always here to keep helping. Have a good one!
 

jenuneekor
May 18, 2019

Hi KhimG! Thank you so much for getting back with me. From the beginning when I first placed the transaction, when I went into "reverse transaction" the transaction wasn't listed. It still isn't listed there. The payment was made via ACH initially, not sure if this makes a difference?

 

Thank you very much!

Jen 

JaneD
JaneD
Level 6
May 18, 2019

Allow me to step in, jenuneekor.

 

I'm here to provide a few details with reversing an ACH transaction.

 

The option to reverse ACH transactions that have already been funded is currently unavailable in Merchant Services. I recommend reaching out to our Payments Support Team. They have more tools to reverse it for you.

 

Here's how:

  1. Sign in to QBO.
  2. Go to Help. 
  3. Click on Contact us.
  4. Enter your concern and select Let's talk.
  5. Choose either Get a callback or Message an agent.

This should point you in the right direction. Please let me know if you have further questions. I'll be around. Have a great day.

Landers2627
October 8, 2020

I need to refund my vendor 

Rubielyn_J
Rubielyn_J
Level 8
October 8, 2020

I'd be glad to help record a vendor refund, @Landers2627.

 

To do this, you'll need to create a vendor credit to ensure the credit hits the expense account you use for this vendor.

 

Here's how:

  1. Go to the + New button.
  2. Select Vendor credit.
  3. In the Vendor dropdown, choose your vendor.
  4. Depending on how you record purchases with this vendor, enter the Category details or Item details. 
  5. Click Save and close once done.

You may also check this reference for additional information:  How do I handle vendor credits and refunds?.

 

For future reference, you may check this article about vendor reports in QuickBooks Online: Customize vendor reports.

 

Please fill me in if you have other queries. I'm always here to help you. Keep safe always. 

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