United States United Kingdom Australia Canada (English) Canada (French) France Singapore South Africa Global Ireland
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Announcements
Get unlimited expert tax help and powerful accounting in one place. Check out QuickBooks Online + Live Expert Tax.
smorgan01
Level 3
posted
‎November 04, 2022 11:09 AM
last updated ‎November 04, 2022 11:09 AM

Setting up Merchant Services in QB

I am trying to setup an account with Intuit to accept credit cards.  I have been trying for 3 days.  Each time I enter my information it says "Something doesn't quite look right.  Try again later".  After trying this repeatedly for 3 days I finally received an email from Intuit stating that I was declined because my credit score did not fall within the 501 to 990 credit score. My credit score according to this email is 3.  I have excellent credit and went to Experian and verified all three credit scores.  They are all above 750.  I cannot seem to find any help within QB's to get this resolved.  Does anyone have any suggestions on getting this corrected?

Reply Join the conversation
2 Comments 2
Candice C
QuickBooks Team
QuickBooks Team
‎November 04, 2022 11:40 AM

Setting up Merchant Services in QB

Hey there, @smorgan01. 

 

I appreciate you coming here with your question about setting up a Merchant Services account with us. I'd be more than happy to point you in the right direction to get this set up fixed. 

 

Based on the details you gave and the steps you have taken, I recommend contacting our QuickBooks Payments support so they can take a further look at this situation. They have the tools to review this information on the back end. 

 

Contact Payments

 

Keep us updated on how it goes. We're always here to have your back. Happy Friday! 

Reply Join the conversation
smorgan01
Level 3
‎November 04, 2022 11:56 AM

Setting up Merchant Services in QB

One would think that is a logical path.  Although, I have been on the phone with 6 people so far and no one is able to get me in contact with the appropriate people.  I am now rethinking my decision to go with QB's on this.  I have been using Square up to this point and it seems to work fine.  If I have to go through all of this just to get an account setup then it is probably not worth it.  Thanks to QB Support for making my decision for me.

Reply Join the conversation
Get answers fast!
Log in and ask our experts your toughest QuickBooks questions today.
Featured
Nurturing our Neighborhoods: The Vital Role of Small Businesses
Small businesses are the vibrant heart of our communities.From your favorit...
Read more
Three Things - Planting Seeds for Small Business Success This Spring
Launching a small business can be an adventure filled with excitement and t...
Read more
Spring Clean your Finances with these 12 steps
Join us today on SmallBizSmallTalk as we discuss practical strategies for d...
Read more

Need to get in touch?

Contact us