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J
Joe Ang
April 15, 2021
Question

User unable to login

  • April 15, 2021
  • 3 replies
  • 16 views

Hi, 

 

One of my new employees cant access the timesheet. 

 

The following error was displayed. 

 

Can someone please advise? 

 

Thanks!

 

    3 replies

    MonicaM3
    MonicaM3
    Level 5
    April 15, 2021

    Hi @Joe Ang,

     

    Welcome to the Community. Thanks for checking in for help with getting your employee access to their timesheet.

     

    I didn’t see an attachment or error message in your post. Can you tell me a little bit more about what they are seeing?

     

    • Are they using the mobile app?
    • Have they tried to access their timesheet from a web browser?
    • Can you tell me what error message they are receiving?

     

    Any additional details would be really beneficial to help get this situation resolved for your team member.

     

    I’ll keep an eye out for your reply so we can get them squared away as quickly as possible.

     

    Thanks!

    T
    Tigger64
    April 19, 2021

    I have this problem too.  Employee is unable to log in.  Now it says her log in is Expired.  HELP

    Ami_D
    Ami_D
    Level 1
    April 19, 2021

    Good afternoon, @Tigger64. I'm happy to help to make sure your employee can get back online and clocked in.

    There could be a couple of things going on here, but the most common reason for employee login issues is that they did not update their account during a recent security update from Intuit. 

    To resolve this, all you need to do is send them a new invitation to TSheets. You can do that by following these steps:

    1. Go to My Team.
    2. Look for your affected employee and click the three vertical dots and then Edit.
    3. In the General section, you'll see the Status and the Resend Invite button.
    4. You can click Resend Invite and then click Send. 

    Doing this will prompt your employee to update their account information to access QuickBooks Time again. 

    If, for some reason, this doesn't work or you don't see the Resend Invite button, please let me know, and we can work through some other possible causes. 

    Looking forward to hearing from you!

    MonicaM3
    MonicaM3
    Level 5
    April 20, 2021

    Hi @Joe Ang,

     

    I wanted to check to see if your employee was able to log in successfully. Let me know if they still need assistance. I'm happy to help.

    Enjoy your day!

    K
    Kingacp
    June 24, 2021

    I also have an employee that cannot login, even after sending invite, was easier when it was tsheets, now quickbooks time is making it harder, when I logged out as administrator, I even had trouble, had to uninstall app on phone and reinstall, finally got logged in, no matter what we tried, I couldn't get him logged in 

      C
      CedarCreek
      August 17, 2021

      I agree it was much easier when it was just T-Sheets!  I'm having the same issue. I had my employee uninstall and reinstall app, send new invite, nothing works! I have tried multiple ways - send new invite first, reinstall app.. etc. It says password is in correct. Short of telling her to create a new email just so she can login?!

      QueenJudge
      QueenJudge
      September 8, 2021

      Hey there, @CedarCreek.

       

      Thanks for joining in.

       

      If your employee has tried logging into accounts.intuit.com and they are still experiencing issues, I recommend contacting our Support Team. This way, an agent can review your account in a secure environment and investigate what's causing your employee to have issues with logging in.

       

      Please reach back out anytime. Take care and have a wonderful rest of your day! 


      Same issue here. Currently have an EE who hasn't changed his credentials on any Intuit platform, yet he is unable to login.  The notification he gets is that his credentials are not associated with a company.  This is extremely frustrating at both the office and worksite levels, and is completely unacceptable!

      @Tori B  , @Candice14 

      Instead of parroting the same response over and over, how about Intuit/QBT resolve the issue!  My guys out in the field and don't have time to call the customer support only to have the person on the other end shrug their shoulder with an IDK (which is what I have experienced). 

       

      When this platform was managed by TSheets, we never experienced an issue.  Since the change over to QuickBooks Time, the quality of the app and the customer service has declined rapidly.  

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