Question

User unable to login

Forum|Forum|5 years ago
April 15, 2021
3 replies
16 views

Hi,

One of my new employees cant access the timesheet.

The following error was displayed.

Can someone please advise?

Thanks!

QuickBooks Time

MonicaM3

Level 5

Hi @Joe Ang,

Welcome to the Community. Thanks for checking in for help with getting your employee access to their timesheet.

I didn’t see an attachment or error message in your post. Can you tell me a little bit more about what they are seeing?

Are they using the mobile app?
Have they tried to access their timesheet from a web browser?
Can you tell me what error message they are receiving?

Any additional details would be really beneficial to help get this situation resolved for your team member.

I’ll keep an eye out for your reply so we can get them squared away as quickly as possible.

Thanks!

T

Tigger64

I have this problem too. Employee is unable to log in. Now it says her log in is Expired. HELP

Ami_D

Level 1

Good afternoon, @Tigger64. I'm happy to help to make sure your employee can get back online and clocked in.

There could be a couple of things going on here, but the most common reason for employee login issues is that they did not update their account during a recent security update from Intuit.

To resolve this, all you need to do is send them a new invitation to TSheets. You can do that by following these steps:

Go to My Team.
Look for your affected employee and click the three vertical dots and then Edit.
In the General section, you'll see the Status and the Resend Invite button.
You can click Resend Invite and then click Send.

Doing this will prompt your employee to update their account information to access QuickBooks Time again.

If, for some reason, this doesn't work or you don't see the Resend Invite button, please let me know, and we can work through some other possible causes.

Looking forward to hearing from you!

MonicaM3

Level 5

Hi @Joe Ang,

I wanted to check to see if your employee was able to log in successfully. Let me know if they still need assistance. I'm happy to help.

Enjoy your day!

K

Kingacp

I also have an employee that cannot login, even after sending invite, was easier when it was tsheets, now quickbooks time is making it harder, when I logged out as administrator, I even had trouble, had to uninstall app on phone and reinstall, finally got logged in, no matter what we tried, I couldn't get him logged in

C

CedarCreek

I agree it was much easier when it was just T-Sheets! I'm having the same issue. I had my employee uninstall and reinstall app, send new invite, nothing works! I have tried multiple ways - send new invite first, reinstall app.. etc. It says password is in correct. Short of telling her to create a new email just so she can login?!

Z

ZackE_

Moderator

I agree - I have spent countless hours trying to help new employees log into their accounts. Please Quickbooks, fix the issues that have resulted after you took over. This is frustrating and embarrassing as I recommended Tsheets-timesheets to my clients.

Hi there, dquartucy. Thanks for coming to the Community about this.

If you've already tried having your employees sign in to their Intuit Accounts, but they're still experiencing issues, you'll want to get in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research, and create an investigation ticket if necessary.

You can reach them using any of the options available on our Contact page. Also be sure to review their support hours so you'll know when agents are available.

Please feel more than welcome to send a reply if there's any questions. Have a great day!

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