Are my cases being worked on?

Hey, Rcengineservice.

Thank you for joining the QuickBooks Community. I can look more into this for you. I'll be sending you a private message. I look forward to your response and getting this resolved! Speak to you soon!

I have not been updated. How is this coming along? 

Hello @farmcharm19,

You can check your message setting to see if you've received an update. Let me guide you through the steps.

1. Upon logging into the Community, go to the Community icon beside your name at the top right of your screen.
2. Select Messages. 

With these steps, you'll be able to view if there are updates regarding your case. If you're not getting any new messages, please contact our QuickBooks Customer Care Support so we can verify your case and check your account.

You can also check our QuickBooks resource center that you might find helpful.

Don't hesitate to reach out anytime if you need help with anything else. I want to help ensure your success with QuickBooks. Thanks for joining us today and have a lovely day.