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E
edicodesigner
January 7, 2026
Question

Bug report on android mobile app v29.42.0+3. When adding an attachment "Select from uploaded receipts" doesnt do anything.

  • January 7, 2026
  • 1 reply
  • 11 views

See title. Only uploading file or inage from device works but im not able tk select from receipts ive uploaded or emailed.

1 reply

C
CharmieHQuickBooks Team
QuickBooks Team
January 7, 2026

Hi Edi,

 

This certainly isn’t the experience we want you to have, and I understand how valuable your time is, especially when it comes to tasks like adding attachments in the QuickBooks Online (QBO) mobile app. Let’s work together to get this resolved.

 

One common fix for most general issues is clearing the app’s cache, which helps remove historical data and allows you to use QuickBooks with a fresh start.

 

Here’s how you can do that:

 

  1. Go to Settings, then tap Apps.
  2. Select the QBO App and then locate Storage.
  3. Click on the Clear data.

 

If the issue persists, try uninstalling and reinstalling the QBO mobile app.

 

As an alternative, if the receipts you want to attach are still saved on your device, you can upload them directly from your mobile device within the app. Additionally, you might find it helpful to use a supported browser that is available to you.

 

If you face any challenges or have more questions, please don’t hesitate to reach out. Our Community team is here for you and always happy to provide support in any way you need!

E
edicodesignerAuthor
January 7, 2026

Thank you , I am aware of and using workarounds. I’m a software developer and am noticing several bugs that i bet your devs want to know about. I was told the community is where to report them. Although I’m not sure how my post was tagged “reports and accounting”.. I wasn’t given an option to choose that. 


is there somewhere else I should be reporting bugs so as not to clog up the forum? 

E
EvethCQuickBooks Team
QuickBooks Team
January 7, 2026

Hi there, Edicodesigner.

 

Thank you for reaching out and for bringing these app issues to our attention. We appreciate your proactive feedback and your efforts to help us improve the app's performance. I understand you're a software developer and want to ensure your bug reports reach the right team for resolution.

 

To ensure your concerns are thoroughly investigated, the best way to report bugs is through our live support team. They have the necessary tools to securely access your account and further investigate your issue.

 

Here's how you can contact them:

 

  1. Click the Help icon and choose Search.
  2. Select Contact Us.
  3. Provide a brief description of your concern and click Continue.
  4. Choose to request a Callback or start a Live Chat with an expert.

 

Let us know if there's anything else we can assist you with.

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