cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1

Invoice shows a negative amount for payments applied

An invoice shows a negative amount for payments applied and therefore the balance due is larger than the original sum.  However I have un-checked/applied any payments to the invoice.  I discovered this becasue the customer has paid the correct amount for all invoices but continues to show a due balance on their account.

Solved
Best answer 12-10-2018

Best Answers
Highlighted
Level 15

Invoice shows a negative amount for payments applied

You might have a corrupt Invoice Template, or just a corrupt transaction.

Try file menu > Utilities, Rebuild the data file. Then, try relinking the payment.

Try changing to a different Invoice template and save.

Try recreating that invoice, link the payment to the new version (same old info and old date) and then delete the broken one.

View solution in original post

2 Comments
Highlighted
Level 15

Invoice shows a negative amount for payments applied

You might have a corrupt Invoice Template, or just a corrupt transaction.

Try file menu > Utilities, Rebuild the data file. Then, try relinking the payment.

Try changing to a different Invoice template and save.

Try recreating that invoice, link the payment to the new version (same old info and old date) and then delete the broken one.

View solution in original post

Highlighted
Level 1

Invoice shows a negative amount for payments applied

I think the invoice was corrupted.  Deleted the invoice and then re-created it to fix the problem.  Thank you.

Need to get in touch?

Contact us