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MCMN
Level 1

Is there a way to automatically add a processing fee if a customer pays with a credit card?

Can't find how to message you in private. I am interested in hearing what options you have for this. Thanks.

4Gal
Level 10

Is there a way to automatically add a processing fee if a customer pays with a credit card?

@MCMN 

Do you need to message who in private?

TeleToast
Level 3

Is there a way to automatically add a processing fee if a customer pays with a credit card?

Why is this not an automatic feature yet? 

 

Turn on automatic credit card fee feature.

Set amount/percent.

When customer initiates payment with credit card, prompt with service fee approval, add on fee, then process.

 

Getting slammed on fees. Everywhere I go busninesses are doing this except QB users.

Nicole_N
QuickBooks Team

Is there a way to automatically add a processing fee if a customer pays with a credit card?

Hi, @TeleToast. I appreciate your feedback about the option to automatically apply a processing fee to a customer who pays with a credit card.

 

Please know that this ability is still unavailable in QuickBooks Online. If you haven't yet, I recommend sending this feedback directly to our Product Developers team so they can identify areas that require enhancements. While your request is highly prioritized, our developers will need to make a careful study before they consider adding it to our services.

 

Here's how:
 

  1. Hit the Gear icon at the top, then select Feedback.
  2. Type in your product suggestions.
  3. Click Next to submit feedback.

 

While we don't have an exact timeframe as to when this feature will be available, you may visit our Customer Feedback page to get updates about the status of your request. 

 

Additionally, you may visit this article to learn when QuickBooks deposits customer payments into your bank account: Find out when QuickBooks Payments deposits customer payments.
 

We appreciate your patience on this matter. Please leave a reply if you have further questions regarding payments or processing fees in QuickBooks. We'd be glad to assist. Keep safe always.

4Gal
Level 10

Is there a way to automatically add a processing fee if a customer pays with a credit card?

@TeleToast 

Using a 3rd party merchant service is the solution.

geri all star
Level 1

Is there a way to automatically add a processing fee if a customer pays with a credit card?

I've read what is holding Intuit back from this is because each state has different rules for charging cc processing fees.  This should be an easy  software design  & integration for them, and it affects more than 90% of their user- specific types of business. For now, they want us to partner with a 3rd party app which integrates with Intuit. Most of us who are in the process of going from desktop versions of 2021 to QBO are inundated with enough learning curves from Intuit's online upgrade to start with finding an app .  

geri all star
Level 1

Is there a way to automatically add a processing fee if a customer pays with a credit card?

I've read what is holding Intuit back from this is because each state has different rules for charging cc processing fees.  This should be an easy  software design  & integration for them, and it affects more than 90% of their user- specific types of business. For now, they want us to partner with a 3rd party app which integrates with Intuit. Most of us who are in the process of going from desktop versions of 2021 to QBO are inundated with enough learning curves from Intuit's online upgrade to start with finding an app .  

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