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Illm4tik
Nov 14, 2018 9:33 AM UTC
Question

logo on form will not save logo

Help!  I have uploaded my logo and the save button is green however it will not save and cannot add logo to documents.  Please Help

    71 replies

    JamesDuanTQuickBooks Team
    QuickBooks Team
    Nov 14, 2018 10:35 AM UTC

    Hello lllm4tik,

     

    When uploading a logo, there are a few requirements that you need to meet. You can check out this article for more information: How to Add, Customize, and Troubleshoot Logo on Sales Forms.

     

    You should be able to upload the logo once you meet the requirements.

     

    It would also help us know what steps to take next if you can provide additional information and screenshots. I'd appreciate it a lot.

    KrobGil
    Nov 16, 2018 4:52 PM UTC

    Having the same problem.  I have opened with paint and saved as JPG but still not working.  Any suggestions? 

     

    MichaelDL
    MichaelDL
    Level 4
    Nov 16, 2018 7:57 PM UTC

    The Community has your back, @KrobGil.

     

    I have a suggestion that may help you get that logo uploaded without issue. I attempted downloading the JPG you attached and setting it as the Company Logo in the Test Drive company, and didn't receive any errors. Are there any messages appearing when you attempt to save the logo? These errors are usually the result of browser hang-ups, here's how you can verify that:

     

    Upload company logo in a private browsing window

    1. In whichever browser you use, press the corresponding keyboard shortcut:
      Chrome: Ctrl+Shift+N
      Internet Explorer: Ctrl+Shift+P
      Firefox: Ctrl+Shift+P
      Safari: Command+Shift+N
    2. From the new window that opens, navigate to QuickBooks Online and sign in.
    3. Click the Gear icon (⚙) > Account and Settings > in the Company tab, click the Logo box.
    4. Select the JPG image you wish to use. If the error presented is a native Windows message, try copying the JPG to a different location on your PC (like the Desktop folder).
       

    Check out our guide on adding, customizing, and troubleshooting logos for additional information. Please let me know if this does the trick, I'm always available here for all of your QuickBooks needs. Thanks for dropping by, I'll keep an eye out for your response.

      dKeast
      Dec 27, 2018 3:38 PM UTC

      Same issue here.  Cleared cache, used private browser.  Client tried from their end as well.  This sounds like it's an Intuit problem not a user error.

        Alessandra_B
        Level 5
        Dec 27, 2018 5:22 PM UTC

        Hi there @dKeast,

         

        I appreciate your efforts in performing those troubleshooting steps on your end. Let me guide you on how to proceed and get your logo saved in your QuickBooks Online account.

         

        Just to make sure, aside from performing some browser troubleshooting, have you tried the steps shared by my colleague @at62973_T? If you haven't already, let's make sure that we follow them, especially the steps 7 to 11.

         

        If you've already done the steps above and got the same result, I encourage contacting our QuickBooks Online Support team. This way, they can further investigate why you can't upload your logo and help you further.

         

        Here's how:


        1. Go to this page: https://help.quickbooks.intuit.com/en_US/contact.
        2. Choose the product you're using.
        3. Choose the Company setting & importing, then Company setup.
        4. Scroll down, and click Get Phone Number or Start a Message.

         

        Please drop a comment below if you have other concerns. I'll be happy to help you. 

          dKeast
          Dec 27, 2018 5:46 PM UTC

          I will start a ticket with online support.  I've already tried all the steps noted in your post as well as anything else I could find online.

          r10
          Apr 18, 2019 9:08 PM UTC

          QBO has a bug that isn't playing well with certain browser settings. I was using IE and had no ability to update my logo. Used Chrome- boom! it worked.

            Ryan_MModerator
            Moderator
            Nov 22, 2019 8:08 PM UTC

            Hi @balapavan,

             

            I understand how it feels when an app you use isn't working as you'd expect. If you already tried the troubleshooting steps provided in this thread and you still experience the same issue, then I suggest you contact our Technical Support team for assistance.

             

            They can investigate the cause as to why you have the same issue even when you're not using an Edge browser.

             

            Here's how to contact them:

            1. Log in to your QuickBooks Online company.
            2. Click the Help menu.
            3. Select Contact us.

            Feel free to leave a comment below in case you have other questions in mind. I'll be sure to get back to you.

            Verapainting
            Mar 5, 2020 3:42 AM UTC

            Try Download and upload using chrome . I had same problem before doing it this way

            johnk1112233
            Jan 15, 2023 12:34 AM UTC

            Still an issue in 2023. Time to change software. Customer service is just copy and paste responses or tell you to call. Kinda crazy a company as big as intuit can't get the tech to have users upload a simple logo. Very telling. Already begun the switch. Happy to say goodbye!

            Adrian_A
            Adrian_A
            Level 8
            Jan 15, 2023 2:30 AM UTC

            Hello there, johnk1112233.

             

            It seems you've posted related concerns on the other thread. My colleague already shared their response. You can view it through this link.

             

            Don't hesitate to get back to us whenever you have concerns.

            DJF-CPA
            New Member
            Sep 21, 2023 1:26 AM UTC

            This fix worked for me after trying everything else.  Tech support did not fix the problem. Please let me know if it works for you.

             

            1. Select the Gear Icon at the top right, and then select Custom Form Styles

            2. Select Edit on the right

            4. When the invoice template opens, on the left select Make Logo Edits.  You can then add your logo, save it and select Done

            5. Now when you go back into Company Settings, the logo appears where it should have been all along

             

            Weird, but solved my problem  (edited - I just realized that omnia-oah posted the same reply Nov 20, 2019 so credit to omnia-oah!)

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