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March 6, 2024
Question

Projects not showing all labor

  • March 6, 2024
  • 2 replies
  • 21 views

I have been having an issue with Projects not showing all labor in the Labor Cost section.  This has been going on since I started using QB Time and QBO.  There have been two case numbers regarding this 15103018080 and 15101045458.  I received an email that the case has been resolved.  It looks like my labor costing is showing up on the most recent projects, but the previous projects do not have all of the Labor Cost.  I have a job that had 5 employees working on the same project and only one person's labor appears.  Is this going to be fixed?  

Does anyone else see that projects are showing all of their labor going into the project?

 

2 replies

QuickBooks Team
March 6, 2024

Hello there.

 

I understand how significant it is for you to get this fixed quickly. No worries, let me assist you with this and make everything clear.

 

Upon checking here, the investigation about labor not showing in projects has been marked as closed. In this kind of situation, adding time to a project, please be sure to select "add work details" and this area select the customer and project to ensure that the time is attributed to that project.

 

If you're still experiencing the same issue, I suggest contacting our QuickBooks Support Team once more so they can further sort this out and assist you promptly using their tools.

 

Here's how:

 

  1. Sign in to your QuickBooks Online company account.
  2. Look for the Help icon.
  3. Click the Search tab and select Contact us.
  4. Provide a summary of your concern and click Continue.
  5. Choose a way to connect with us. You can either choose Chat with us or Have us call you.

 

Additionally, here's an article you can check out for you to be able to track your project's profitability: Manage projects in QuickBooks Online (QBO).

 

If you have any further queries managing your projects or anything else about QuickBooks, let us know by leaving a comment below. We're always here to assist you 24/7. Have a good one.

March 8, 2024

I already spoke with someone from QBO support and they suggested that I put a note on the community page. 

June 22, 2025

I seem to be having a similar problem. When I use the products and services filter, the report show no labor costs, even though the main report shows the geneeral labor costs (COGS: Labor) for all products and services with no filter. I have it set to use the actual payroll figures not the estimated payroll costs. I am trying to get a report that shows just the costs for one particular item in a project, the paving that was done. The material costs show up for the paving, but not the labor tor that task, even though I assign the labor item to hours worked in the Quickbooks Time. The labor costs don't show in the report. Making the items billable doesn't do anything and that doesn't make sense anyway, because I create an invoice out of an estimate, because the jobs are fixed price contracts, not time and material. I still need to know how much the labor for this or that item of work costs. What use are these reports if you can't get the specific information you want or you need to pay one of their QB accountants to figure out how to set up the reports correctly or spend half the day going online line me today with no success? I might as well pay an accountant to do everything and dump Quickbooks. With the size of my business it would probably be cheaper that way. QB desktop used to be so helpful for for the small business owner who was doing their own books, and affordable. I have been using QB since 2001, and this QB Online is quickly becoming like learning Greek to me. Now it is just another expense shrinking my bottom line which is already pretty shrunken.

Clark_B
QuickBooks Team
June 22, 2025

Being able to track labor costs is indeed important and I understand how you would want to show it in your report, @TMoore.

 

In QuickBooks Online (QBO), projects don’t directly link with the total item cost and the labor cost. This feature is primarily used to track the expense accounts for a project, rather than associating labor costs with specific items.

 

Based on your recording preference, I recommend consulting with your accountant. They can provide guidance on the best approach and may suggest an application to help track labor costs tied to individual items.

 

On the other hand, you can check this resource for guidance on customizing your reports to access the specific information you need: Customize reports in QBO.

 

We're always here to help if you have any other questions.

June 22, 2025

That would be a good feature to have, because is was in QB desktop. Anyway, the labor costs are not being estimated for newer employees by Quickbooks Online anymore. There used to be a dialogue box that helped me figure out the estimated labor cost by giving me gross hourly wage, estimated taxes, WC insurance for an employ based on the information on setup for the employee, . Now there is one box for me to enter an amount that I need to calculate myself. What happened to that? The help still mentions it.