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December 3, 2020
Question

Contractor Expenses not showing Project Summary

  • December 3, 2020
  • 15 replies
  • 53 views

Contractor expense costs are not showing in Project Summary page.  When you open the Project it does show the contractor costs but those costs are not in the Project Summary total throwing off the Profit Margin percentage. 

15 replies

Jen_D
Level 8
December 3, 2020

Thanks for visiting our forum, @Ceflick10,

 

Have you tried opening your account in a web browser and checking if the Cost is showing there?

 

This will help check if this issue is caused by the large data in the cache. It stores your browsing activity and will constantly overwrite itself without deleting the old stuff. This will likely cause QuickBooks to function poorly.

 

The private window will not save any history making it a good place to identify browser problems. To start incognito mode, use these keyboard shortcuts:

  • Google Chrome: press Ctrl Shift N  
  • Mozilla Firefox: press Ctrl Shift P
  • Safari: press Command Shift N

If you no longer see this alert in private browsing, clear the browser's cache. This will help delete the history of the browser, so you can start in a clean slate. 

 

I'm adding this article about the Projects feature in QuickBooks Online: Track income, costs, and profitability by project.

 

Let me know how it goes in the comments. I'll be right here if you need anything else about Projects. Have a good one!

February 14, 2021

This answer does not help. I have same issues. 

Test2Go
August 14, 2021

Hi amper,

 

Thanks for following up on this and for trying the steps we shared above.

 

I found a record, but it was about an unpaid billable bill not showing in a project, and the QBO company is on a Cash basis. It was already closed, and I don't see any other escalations about this as of now.

 

At this point, I would recommend contacting our QuickBooks Online Support. That way, they can use a screen-sharing tool to gather more details on your issue.

 

If you'll have project expenses (bills) in the future, you can directly enter them in the Project section.

 

As always, feel free to comment below if you require further assistance. Take care!


I don't understand why you keep on mentioning this article in your answers:  Track income, costs, and profitability by the project. 3 agents are mentioning the same thing

February 14, 2021

The response to his question did not help me. I have the same exact problem. 

February 20, 2023

customize the report and click cash.