Disappearing Memorized reports - FIXED

I have R6 and still I am missing my memorized reports.

Hey there, @Pam.

I'll share with you some basic troubleshooting steps to bring back your memorized reports in QuickBooks Desktop (QBDT).

To start, let's run the Verify Data tool to identify the cause of this behavior. 

1. Click the Window icon, and select Close All.
2. Choose File, then Utilities. 
3. Select Verify Data.

If you see a specific error message, there may already be an article for it. Try searching for it in our QuickBooks Desktop support site for specific instructions.

If you received "Your data has lost integrity," this indicates that there is data damage in the file. Use the Rebuild Data tool to fix the issue.

If you're still getting a similar result, run the repair tool for QuickBooks Desktop for Windows. This can help fix the most common errors in the program.

Additionally, here are some articles that will help you in managing your reports in QuickBooks Desktop: 

• Customize reports
• Create, access, and modify memorized reports

If there's anything else I can do for you, please let me know. I'll be around to help. Stay well. 

I have the same problem as Pam.

With version v20.0.5 R6, in Report Center, when I highlight any Memorized Report it has red X to the left of it and there is no information in the report.

When I ran Verify Data I got the message "No problems have been detected in your QuickBooks data."

Please let me know how to fix this.

Thank you,

David

P.S. I am running QuickBooks Desktop Mac 2021.

I thought I was posting in a Mac discussion thread but I see that you recommend a repair tool for Windows?

Thank you,

David

I now see that the problem is that all my Memorized Reports are there but there is a latency in accessing them.

If I highlight a report, a generic screen appears with no data in it, but if I double-click the report, the report with all the data appears.

I don't remember this latency occurring before, but at least I have all my Memorized Reports.

David

We run QuickBooks Enterprise 2020 (desktop) on Windows Server platform with multiple users.  Contrary to the instructions listed here, whenever I run data verify and rebuild, some of our memorized reports (recently created ones) are deleted in the process for one of two reasons:  (1) data is corrupted - report opens but with different info than it was created with  (2) data is unable to be read - report does not open.  These reports are deleted in the rebuild process, never restored.

We have also run the file doctor which has not fixed the above mentioned memorized reports.  

Having the ability to memorize reports is a major benefit of QuickBooks, however, if it works sporadically, that is not acceptable.  I have seen posts from a while back listing this as an issue and none of the supposed solutions work.

When is Intuit going to do a fix on this problem as it must be something in the programming.  All of our older memorized reports are stable for the most part.  It makes no sense that the newer memorized reports are not stable and can break as early as the day they are created.

It appears that your question has been revamped, mroscorla.

I understand your concern about the matter involving memorized reports in QuickBooks. It's frustrating to lose recently created reports during data utilities, especially when the file doctor isn't able to resolve the problem.

Typically, we would escalate this issue to our QuickBooks Desktop Support for a more in-depth investigation. However, I'm unable to do so as the version of QuickBooks you're using has already been retired. My suggestion is to consider upgrading to the latest version. You can reach out to the team to inquire about purchasing the latest version or call the sales team.

Please don't hesitate to go back to this thread if you have other questions in mind.