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M
mariekeele
February 23, 2021
Question

Employee billable rates

  • February 23, 2021
  • 46 replies
  • 126 views

I am looking to update the default billable rate for our employees in Quickbooks Online. I have searched everywhere but cannot find the list of employee billable rates, only cost rates and product/service rates.

This is for the rate that is auto-entered on timesheets as the billable rate.

    46 replies

    K_Siman
    K_Siman
    Level 1
    February 23, 2021

    Hello @mariekeele! It's good to see you here in the Community. I'm happy to help you with your employee rates. 

     

    The rate that comes into TSheets from QuickBooks Online is the cost rate you set up on the Employee Information page within QBO. That's the time that you use to pay your employees for payroll. The time that you use in invoices will use their billable rate.

     

     

    In their profile is also where you can make their billable rate default as well. This can't be updated on a company level, it's done individually within their profile. You can, however, run a report to give you a list of the employees and their billable rates. Here are those steps:

    1. Log in to QuickBooks Online as the admin.
    2. Go to Reports on the left menu and search "Employee Contact List".
    3. Click on the little gear icon in the upper right-hand corner of the report.
    4. Click on Show More under Change Columns.
    5. Select the box next to Billable Rate.
    6. Click on the white space to apply (there's no save option).

     

     

     

     

    If you have any further questions or need any clarifications, please don't hesitate to respond to this post. All of us here in the Community are eager to help. :)

    S
    SDM2
    September 20, 2021

    Hello,

    I hope I am not late in writing about this subject.  We have a new employee that I cannot seem to get his billable rate to default when I bring his timesheet up in the weekly timesheet recording that I do weekly.  All of the other employees' billable rates come up as a default, and I would like our new employee to do the same.  The example given does not appear in the the report section.  Am I missing something.  I noticed this original answer was given this year.  Than you  very much!!

    Morgan_B
    Morgan_BQuickBooks Team
    QuickBooks Team
    September 21, 2021

    Thanks for the reply.  Although this didn't help in my case I appreciate any help.  This is what I am trying to get done:

    In the above thread there appeared a screen for a report called Employee Contact List where I can put an employee's "billable" rate so it will default on his weekly timesheet.  All of the other employees have their rates default to their screen on the weekly timesheet, but not this new employee.  Any help would be appreciated.  Because he is the only employee that his billable hours/rates do not show up, we are at risk of not applying his billable hours/rate to our invoices..  Thank you


    Thanks for following up on this thread, SDM2.

     

    Since the troubleshooting steps mentioned above didn't do the trick, I recommend reaching out to a member of the QuickBooks Online Support Team. An agent will be able to take a closer look at your account to determine what's causing the billable hours to not show for that specific employee. 

     

    Here's how to get in touch with the team:

     

    1. Click the Help button in the top right corner.
    2. Select Contact Us.
    3. Enter Support in the field and choose Let's talk.
    4. From here you can select to receive a callback at a time that's convenient for you, or begin a live chat session with an agent.

     

    The following linked article provides these steps if you ever need them again in the future: QuickBooks Online Support

     

    Feel free to reach back out if you have any other questions or concerns. I'll be here to help in any way that I can.

     

     

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