Let's review a report to resolve the error, lmatch. You run the Uninvoiced Charges or Unbilled Charges report to check if the employee is used in one of the transactions. Here's how: Go to the Reports menu. Look for Uninvoiced Charges or Unbilled Charges report. Check if the employee that you're trying to delete is used in one of the transactions. Click the transaction to open it. Uncheck the Billable box. Click Save and Close. Once done, delete the employee to check if that works. You can also reply to this thread if you have follow-up questions.

Hours

Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST

Product support & help

Need help signing in?

lmatch

Question

Has anyone run into this? Error: This employee cannot be deleted because it is used in unbilled charges

Forum|Forum|7 years ago
January 8, 2019
1 reply
13 views

No text available

QuickBooks Online

JenoP

QuickBooks Team

Let's review a report to resolve the error, lmatch.

You run the Uninvoiced Charges or Unbilled Charges report to check if the employee is used in one of the transactions. Here's how:

Go to the Reports menu.
Look for Uninvoiced Charges or Unbilled Charges report.
Check if the employee that you're trying to delete is used in one of the transactions.
Click the transaction to open it.
Uncheck the Billable box.
Click Save and Close.

Once done, delete the employee to check if that works. You can also reply to this thread if you have follow-up questions.

lmatchAuthor

Thanks for the reply. That was the first thing I looked at, and there are no unbilled invoices or unbilled time (those are the only two reports that come up for me) for this former employee. Other former employees deleted (made inactive) just fine.

plitz

Actually, we figured it out. The reports that are available are actually titled "uninvoiced charges" and "uninvoiced time", but when you run the report, the report is titled "unbilled charges". That's just to keep everyone confused. Anyway, running the uninvoiced charges report did come up with some items, but under someone's name other than this employee's name. However, opening up those charges showed a check, and the check was indeed under this employee's name, with several items on it that had a check mark on "billable"! Unchecking those checkmarks on the check and saving it allowed us to make the employee inactive. Makes no sense, but it worked. Hmm..

I'm agree, all this process doesn't make sense to set someone as terminated, actually I wasn't able to change anything on this person's profile and he hasn't been with the company for more than 5 years, I just find it and the accountant what she did is just set him as hidden from payroll, but your way it did work, my QB is clean now, I really appreciate it.

Sign up

Login with SSO

Let's get you signed in

Login with SSO