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drsrclee
January 3, 2022
Question

How do I email customer service?

  • January 3, 2022
  • 15 replies
  • 92 views
I have had a long and difficult experience and I want to give feedback and request a refund. Anyone know how to do something like this?

15 replies

MichelleBh
MichelleBh
Level 8
January 3, 2022

I'll do everything possible to help you convey your feedback, @drsrclee. Your comment is dominant in helping us examine and enhance our services or products.

 

Also, I know how important your money is to you, particularly during this pandemic. Don't worry, we can work together to fix this. With this, I'd recommend contacting our Customer Care Team. From there, you can request to speak to one of our supervisors or any higher level to exemplify your experience. They can address your refund issue as well without a moment's delay.  

 

Here's how: 

  1. Go to the Help menu and click Contact Us on the bottom part. 
  2. Type your concern in the box and tap Let's talk. 
  3. Choose either Get a call or Start a chat. 
  4. Complete the required data and submit the request.

 

Make sure to contact them within business hours to ensure a swift response.

 

Moreover, check out this article to get more details about Intuit charges to your bank account: Understand Intuit charges on your credit card or bank statement.

 

Furthermore, see the following articles about handling your payment method, Intuit charges, billing schedules, and other related matters. 

 

 

If you have any issues other than billing, please let me know in the comments section below. We're open 24/7 and always ready to assist. Take care, drsrclee.

D
drsrcleeAuthor
January 3, 2022

Hello, This response captures some of the problem I am trying to bring to QB attention. The only avenues for customer service are chat (very time consuming and has not been useful) or a phone call (must wait for a call back and also has been very time consuming). I do not want to spend more time in these systems that haven't worked well but I do want to get the feedback to the people who can DO something that these systems do not work very well. I would like to talk to a supervisor, preferably by email. How do I do this?

L
Lideborg
July 20, 2023

I have the same experience with customer service as all the folks above...I never get resolution with my issues when I call or chat.  Despite the call reps being very friendly and TRYING to help, they are never well versed enough on the system to actually get to the bottom of the problem.  Currently qbo isn't calculating my location based sales tax correctly (our area recently changed to 9% from 8% and I DO NOT Ship so qbo should be calculating based on my sale location, but it's still using 8%).  The rep I spoke to wanted me to go into each and every one of my customers (1000's) to save a specific sales tax to them...I guess I'm going to have to figure this out on my own, but WOULD LOVE AN EMAIL ADDRESS THAT I CAN USE SO I CAN SEND MY ISSUE AND THEY CAN RESPOND WITH A SOLUTION!  That is the only time effective solution I can think of.


Exactly on the same level. Phone support is absolutely awful, been sitting with a slurring teenager for 30 minutes until i gave up. Please let me know where I can send an email and get my issue resolved asap. 

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