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drsrclee
January 3, 2022
Question

How do I email customer service?

  • January 3, 2022
  • 15 replies
  • 92 views
I have had a long and difficult experience and I want to give feedback and request a refund. Anyone know how to do something like this?

15 replies

MichelleBh
MichelleBh
Level 8
January 3, 2022

I'll do everything possible to help you convey your feedback, @drsrclee. Your comment is dominant in helping us examine and enhance our services or products.

 

Also, I know how important your money is to you, particularly during this pandemic. Don't worry, we can work together to fix this. With this, I'd recommend contacting our Customer Care Team. From there, you can request to speak to one of our supervisors or any higher level to exemplify your experience. They can address your refund issue as well without a moment's delay.  

 

Here's how: 

  1. Go to the Help menu and click Contact Us on the bottom part. 
  2. Type your concern in the box and tap Let's talk. 
  3. Choose either Get a call or Start a chat. 
  4. Complete the required data and submit the request.

 

Make sure to contact them within business hours to ensure a swift response.

 

Moreover, check out this article to get more details about Intuit charges to your bank account: Understand Intuit charges on your credit card or bank statement.

 

Furthermore, see the following articles about handling your payment method, Intuit charges, billing schedules, and other related matters. 

 

 

If you have any issues other than billing, please let me know in the comments section below. We're open 24/7 and always ready to assist. Take care, drsrclee.

D
drsrcleeAuthor
January 3, 2022

Hello, This response captures some of the problem I am trying to bring to QB attention. The only avenues for customer service are chat (very time consuming and has not been useful) or a phone call (must wait for a call back and also has been very time consuming). I do not want to spend more time in these systems that haven't worked well but I do want to get the feedback to the people who can DO something that these systems do not work very well. I would like to talk to a supervisor, preferably by email. How do I do this?

S
SarahannC
Level 9
July 20, 2023

Exactly on the same level. Phone support is absolutely awful, been sitting with a slurring teenager for 30 minutes until i gave up. Please let me know where I can send an email and get my issue resolved asap. 


I can certainly understand your frustration and disappointment with the phone support experience you had, Lideborg.

 

At this time, email support is not currently one of the options we offer for immediate issue resolution. While I understand that email support is your preferred method of communication, we offer available options for efficient support Callback, Live Chat, and QuickBooks Community forum. 

 

To make sure you'll able to contact them, ensure to reach out to them during the available hours. 

 

Still, I want to gather more details about your specific concerns. I'll do my best to take this matter seriously and help you fix this in no time.

 

Please know that your satisfaction is our priority, and we're committed to providing you with the best possible support. Be sure to post again if you have other queries. 

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