Question

How do I email customer service?

Forum|Forum|4 years ago
January 3, 2022
1 reply
88 views

I have had a long and difficult experience and I want to give feedback and request a refund. Anyone know how to do something like this?

QuickBooks Online

MichelleBh

Level 8

I'll do everything possible to help you convey your feedback, @drsrclee. Your comment is dominant in helping us examine and enhance our services or products.

Also, I know how important your money is to you, particularly during this pandemic. Don't worry, we can work together to fix this. With this, I'd recommend contacting our Customer Care Team. From there, you can request to speak to one of our supervisors or any higher level to exemplify your experience. They can address your refund issue as well without a moment's delay.

Here's how:

Go to the Help menu and click Contact Us on the bottom part.
Type your concern in the box and tap Let's talk.
Choose either Get a call or Start a chat.
Complete the required data and submit the request.

Make sure to contact them within business hours to ensure a swift response.

Moreover, check out this article to get more details about Intuit charges to your bank account: Understand Intuit charges on your credit card or bank statement.

Furthermore, see the following articles about handling your payment method, Intuit charges, billing schedules, and other related matters.

If you have any issues other than billing, please let me know in the comments section below. We're open 24/7 and always ready to assist. Take care, drsrclee.

D

drsrcleeAuthor

Hello, This response captures some of the problem I am trying to bring to QB attention. The only avenues for customer service are chat (very time consuming and has not been useful) or a phone call (must wait for a call back and also has been very time consuming). I do not want to spend more time in these systems that haven't worked well but I do want to get the feedback to the people who can DO something that these systems do not work very well. I would like to talk to a supervisor, preferably by email. How do I do this?

4

4Gal

Level 5

Same here. Ridiculous. Wasting hours in chat or phone. We don't have time for sitting hours. Just yesterday we started a chat, told them right away we don't have time, made screen recording, provided all information and told them to fix it.

Waste of time. Haven't heart back. Already looking into xero

@Chr1234

Already looking into xero

Convert your data to a QB Desktop file format and you can use the trial version to access your historical data for good. Then you can convert as is to Xero to lower your conversion costs.

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