I cannot enter a UK postcode as it only give me the option to select a state in USA. How can i tell it i am in the UK

Forum|Forum|7 years ago
January 28, 2019
12 replies
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QuickBooks Online

David-212915

Level 5

Hello @malcolmwalls.

Thanks for joining the Community. I'd be glad to assist you with configuring your account.

Just to clarify, are you trying to set up a UK QuickBooks Online account? If so, it sounds like you may have signed up for the US version. These versions are optimized and configured for their respective regions, so options such as postal codes can vary. Additionally, you can signup for the UK version at the following link: QuickBooks UK.

I'm also including an article that includes the steps for canceling the account so as to avoid any future charges: How to Cancel Your Subscription.

Should you have meant something else, please let me know by posting a comment below and I'll happy to continue assisting. Have a good one.

malcolmwallsAuthor

I was thinking the same so i cancel this one and sign up with the Uk version on the link you provided. I was on a 30 day trial so no loss and only been seeing what it can do etc.

Thank you

Adrian_A

Level 8

I have an ongoing account and don’t want to start again but am having the same problem, I need to change my details so I can add my postcode to my address details, please help.

The postcode depends on the location of your company, RoutledgeCleaning.

If it's located in United States of America, you'll have to sign up for QuickBooks US version. However, if it's in the United Kingdom, subscribe to QuickBooks UK.

You can verify the country using the URL: