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info979
May 1, 2020
Question

Quickbooks Bug Troubleshooting: Receipts not moved from Processing to For Review. They are gone.

  • May 1, 2020
  • 10 replies
  • 62 views

I used the Android app on my Note 8 to "Snap Receipt". I photoed 54 different receipts with the app from about 8:30pm PDT on 4/30 until 12:30am on 5/1/20. I had QBO open at the same time and saw them go into the "processing" area in the receipts tab. Only 8 receipts showed up under "For review". The other 46 receipts are gone/missing. There is no longer a "processing" area and there is only a total of 8 receipts in the "for review" tab. It's been 2 hours since I finished. I rebooted, tried different browsers, had another user try it on an a different login on another computer, used private/incognito windows, and cleared my cookies and cache. There is still only 8 receipts. They are not in "reviewed" either. What happened?

10 replies

Rea_M
Level 10
May 1, 2020

Let's keep your account updated by re-uploading your receipts, @info979. This time, I'd recommend doing it by batch to make sure every single receipt will be processed and recognized by the system.

 

There are times that QuickBooks is overwhelmed with the uploaded files. You'll have to make sure you are using supported PDFs and images with jpeg, jpg, gif, or png format. 

 

To prevent it, you'll have to upload your receipts by batch. This way, you'll be able to successfully upload all your files in the For review tab. Here's how to upload receipts and bills from your mobile device.

  1. Open the QuickBooks Online app.
  2. Tap Menu ≡.
  3. Select Receipt snap.
  4. Tap the Receipt Camera and snap a photo of your receipt (1-10 receipts in every batch).
  5. Tap Use this photo.
  6. Tap Done.

 

After that, visit the Receipts tab's For review section to check the uploaded files. You need to repeat the same process until the last receipt.

 

Once done, you can now review, edit and match the receipts and bills to your transactions. For the detailed steps, kindly visit this article's Step 2: Review, edit, or match receipts and bills section: Capture and categorize receipts and bills. It also contains tips on what to do if you have sales tax turned on in your company file.

 

Please let me know if you have other concerns. I'm just around to help.

info979Author
May 1, 2020

QUICKBOOKS IS SO BUGGY!!!!!   I'm talking on the phone with support now, so I'll end this thread.  But here's the crazy thing.  We put ONE receipt in, as a test, and it REVIVED THE ONE QBO DELETED.   There was two there, one with an "added" date from yesterday! 

Wow.  This is so bad.  Quickbooks wastes hours and hours and hours of my times with it's bugs.  Why am i paying so much for a buggy product?!?

    CepheusSolutions
    July 2, 2021

    Hi there, CepheusSolutions.


    I know how important for your business to have the Receipts feature up and running again. We’ll have to register your email address again so you can forward receipts and bills.


    Here’s how:

     

    1. In QBO, go to the Banking menu on the left panel and choose Receipts.
    2. Choose Forward from email to open the Customize an email address screen.
    3. From there, key in your personalized email in the Enter a custom email box. It will have @qbodocs.com at the end.
    4. Review the information and press the Confirm menu.
    5. Hit Done.

    Let me share this article for more insights into this process. It includes instructions on how to manage users and their addresses: Email receipts and bills to QuickBooks Online.


    You can read through this write-up about receipt forwarding. It provides detailed information on how to upload, and track expense receipts and bills you capture with your phone or send through email: Capture and categorize expense receipts and bills in QuickBooks Online.


    If there’s anything else I can help you with, click the Reply button and post a comment. I’ll be glad to assist further. Have a good one.


    We did all that all ready after losing hundreds of uploaded receipts. They were there and now they are all gone. So now when using the phone app all the receipts we have uploaded  do not appear. The app has all the receipts we have uploaded in its history but none of the receipts appear in receipt management. 

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