Skip to main content

SUMMER SAVINGS 90% OFF QuickBooks for 3 months* Ends 8/27

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
info979
May 1, 2020
Question

Quickbooks Bug Troubleshooting: Receipts not moved from Processing to For Review. They are gone.

  • May 1, 2020
  • 10 replies
  • 63 views

I used the Android app on my Note 8 to "Snap Receipt". I photoed 54 different receipts with the app from about 8:30pm PDT on 4/30 until 12:30am on 5/1/20. I had QBO open at the same time and saw them go into the "processing" area in the receipts tab. Only 8 receipts showed up under "For review". The other 46 receipts are gone/missing. There is no longer a "processing" area and there is only a total of 8 receipts in the "for review" tab. It's been 2 hours since I finished. I rebooted, tried different browsers, had another user try it on an a different login on another computer, used private/incognito windows, and cleared my cookies and cache. There is still only 8 receipts. They are not in "reviewed" either. What happened?

10 replies

Rea_M
Level 10
May 1, 2020

Let's keep your account updated by re-uploading your receipts, @info979. This time, I'd recommend doing it by batch to make sure every single receipt will be processed and recognized by the system.

 

There are times that QuickBooks is overwhelmed with the uploaded files. You'll have to make sure you are using supported PDFs and images with jpeg, jpg, gif, or png format. 

 

To prevent it, you'll have to upload your receipts by batch. This way, you'll be able to successfully upload all your files in the For review tab. Here's how to upload receipts and bills from your mobile device.

  1. Open the QuickBooks Online app.
  2. Tap Menu ≡.
  3. Select Receipt snap.
  4. Tap the Receipt Camera and snap a photo of your receipt (1-10 receipts in every batch).
  5. Tap Use this photo.
  6. Tap Done.

 

After that, visit the Receipts tab's For review section to check the uploaded files. You need to repeat the same process until the last receipt.

 

Once done, you can now review, edit and match the receipts and bills to your transactions. For the detailed steps, kindly visit this article's Step 2: Review, edit, or match receipts and bills section: Capture and categorize receipts and bills. It also contains tips on what to do if you have sales tax turned on in your company file.

 

Please let me know if you have other concerns. I'm just around to help.

info979Author
May 1, 2020

QUICKBOOKS IS SO BUGGY!!!!!   I'm talking on the phone with support now, so I'll end this thread.  But here's the crazy thing.  We put ONE receipt in, as a test, and it REVIVED THE ONE QBO DELETED.   There was two there, one with an "added" date from yesterday! 

Wow.  This is so bad.  Quickbooks wastes hours and hours and hours of my times with it's bugs.  Why am i paying so much for a buggy product?!?

    Archie_B
    Level 6
    July 2, 2021

    We have done all that already. Now we face the issue that any receipt we we upload using the Phone APP does not appear in the receipt manager. The App still has all the receipts in its history, including all the receipts we uploaded before the receipt manager account was erased the first time.


    Thanks for providing us additional details, CepheusSolutions.

     

    You can view old transactions by filtering the date range for the receipts to show on the mobile app.

     

    Here's how to do it if your are using iPhone or iPad:

     

    1. Go to Sales Receipts section.
    2. Click the Search 🔍 icon.
    3. Below the Search sales receipts field, select the Date link and hit drop-down arrow beside it.
    4. Choose Custom.

    Once done, filter the dates to 2020 to see the transactions you're looking for.

     

    If you're using an android phone, you can follow the steps below:

     

    1. Go to Sales Receipts section.
    2. Select the sort icon (3 dots).
    3. Choose Sort by.
    4. Click the radio button for Date.

     

    I've included this article for more information on how to handle receipts: Capture and categorize expense receipts and bills in QuickBooks Online.

     

    If you've already did those troubleshooting steps and the issue still persists, I suggest contacting our support team to investigate further.

     

    Let me know if you still have questions or clarifications about receipts. I'll keep an eye on your response. Have a nice weekend.

    Need QuickBooks guidance?
    Log in to access expert advice and community support instantly.
    Terms & ConditionsAccessibility statement