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zac3
Level 1

Since the latest update, the "Save" button (or "Save & Close" / "Save & Send") keeps defaulting (every time) to "Save & Send" - I want it to stay as "Save & Close!

 
9 Comments
FritzF
Moderator

Since the latest update, the "Save" button (or "Save & Close" / "Save & Send") keeps defaulting (every time) to "Save & Send" - I want it to stay as "Save & Close!

Greetings, @zac3.

 

I see this is your first question so let me take the time to welcome you here to the Community. I'm here to share some information about the default Save option in QuickBooks Online (QBO).

 

We haven't received any reports similar to this. Just to clarify, may I know what QBO version you're currently using? In the meantime, you can manually change the Save option when creating a transaction. Here's how:

 

1. Go to the Plus icon and select a transaction type (i.e invoice, estimate, etc).
2. Enter the necessary information.
3. Click the drop-down menu next to the Save and send button, then select Save and close.

 

The next time you create the transaction, the Save and close will be the default option.

 

That should do the trick. Please let me know how it goes or if you have any follow-up questions so I can get back to you. I'm looking forward to your response. Take care and have a great rest of the day!

analeec
Level 1

Since the latest update, the "Save" button (or "Save & Close" / "Save & Send") keeps defaulting (every time) to "Save & Send" - I want it to stay as "Save & Close!

FritzF You didn't read the question

BettyJaneB
QuickBooks Team

Since the latest update, the "Save" button (or "Save & Close" / "Save & Send") keeps defaulting (every time) to "Save & Send" - I want it to stay as "Save & Close!

Thanks for joining us today, @analeec.

 

Allow me to chime into this conversation and provide some details about the Save & Close option when saving a sales transaction in QuickBooks Online.

 

QuickBooks Online's changes paves the way for us to implement improvements that we gathered within the feedback entered by our customers. I know that any change can be surprising, but we’ve done our best to make the new experience as intuitive and seamless as possible.

 

I'll take note of your request and will update you once this information is available for our users. In the meantime, I'd suggest visiting our QuickBooks Online Blog regularly. This way you'll be updated with the latest news and updates including product improvements. 

 

This should get you moving today.

 

Please know that you've got me here if there's anything else you need about QuickBooks Online. I'm just a reply away. Have a good one.

GE66
Level 1

Since the latest update, the "Save" button (or "Save & Close" / "Save & Send") keeps defaulting (every time) to "Save & Send" - I want it to stay as "Save & Close!

Good afternoon, 

I have the same question, essentially. How do I make changes to an existing Invoice that has been previously emailed to a customer, without re-sending it to the customer again? 'Save and close' doesn't seem to be working, it always alerts me with the 'Warning Box' that says Every time you save an Invoice, your Customer will see it on the online invoice page. I think it's only supposed to show the customer changes if I choose 'Save & Send'.   Help!! Thank you, Kathy

JanyRoseB
QuickBooks Team

Since the latest update, the "Save" button (or "Save & Close" / "Save & Send") keeps defaulting (every time) to "Save & Send" - I want it to stay as "Save & Close!

Thanks for joining this thread, @GE66.

 

Allow me to step in and help provide some additional information about updating the invoice in QuickBooks Online. 

 

I've replicated this on my QuickBooks sample file, and I was able to update the invoice that I've sent to a customer when clicking the Save & Close button. Also, the notification you receive once you've made an update on the invoice means, your customer will see the changes made on the invoice you've sent. 

 

To determine if this issue is caused by a browser, let's perform the basic troubleshooting steps which is to open your browser in incognito/private mode. This mode doesn't use the existing cache data files to load a webpage. 

 

Here are the keyboard shortcuts to open a private browser:

  • Google Chrome: press Ctrl+Shift+N 
  • Mozilla Firefox: press Ctrl+Shift+P 
  • Internet Explorer: press Ctrl+Shift+P 
  • Safari: press Command+Shift+N

If it works fine with a private browser, I suggest clearing your browser's cache to start fresh. 

 

If the same thing happens, I recommend to contact our QuickBooks Online Support Team. They have additional tools to pull up your account and investigate this further.

 

Here's how to contact our customer support:

  1. Sign in to your QuickBooks Online company.
  2. Select Help (question mark icon) at the top right.
  3. Select Contact us to connect with a live support agent.

For additional reference, you can check this article: https://quickbooks.intuit.com/community/Income-and-expenses/How-to-create-an-invoice/m-p/185967

 

Don't hesitate to leave a comment below if you have any other questions about updating an invoice. I'll be around to help. Have a good one. 

LazarusLuke
Level 1

Since the latest update, the "Save" button (or "Save & Close" / "Save & Send") keeps defaulting (every time) to "Save & Send" - I want it to stay as "Save & Close!

WHAT Plus button?

MaryLandT
QuickBooks Team

Since the latest update, the "Save" button (or "Save & Close" / "Save & Send") keeps defaulting (every time) to "Save & Send" - I want it to stay as "Save & Close!

Hi there, @LazarusLuke,

 

I'd be glad to provide you a sample image of the Plus button mentioned in this thread.

 

This icon is located at the right top of the page inside your QuickBooks Online account. Please see the attached screenshot below for your guidance.

plusorcreatebutton.PNG

 

To add up, know that I'm always around to help with any QuickBooks issues you may be having. Feel free to leave a comment below if there's anything else you need and I'll get back to you.

 

Have a great day ahead.

jlablanc1
Level 1

Since the latest update, the "Save" button (or "Save & Close" / "Save & Send") keeps defaulting (every time) to "Save & Send" - I want it to stay as "Save & Close!

Don't see a plus button either

Catherine_B
QuickBooks Team

Since the latest update, the "Save" button (or "Save & Close" / "Save & Send") keeps defaulting (every time) to "Save & Send" - I want it to stay as "Save & Close!

Hello, jlablanc1.

 

I can help you locate the + New button in QuickBooks Online.

 

Have you tried doing the browser-troubleshooting steps shared by JanyRoseB? If not yet, you can do so, and let's see how it works. 

 

We also have updated the location where you can see the + New button that allows you to create transactions. It's now in the left panel together with the other menu such as Dashboard, Sales, Reports, and alike. It's possible that you hid the left menu that's why you're unable to see the option. Just click the three horizontal lines at the upper-left beside your company name. You can use the screenshot as a reference.

 

 

In case you need further help in creating transactions and managing your account, you can browse a specific topic and learn more through our Help Articles page.

 

The Community always has your back and would also be happy to help with your questions as well. I’m just a few clicks away should you need anything. 

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