The Optical Character Recognition (OCR) feature doesn't work on receipts, no matter how I import them - via email, receipt capture using mobile app, drag/drop image

Hi there, @123456_45.

Allow me to share some information about Optical Character Recognition (OCR) feature.

At this time, not all receipt formats are covered by QuickBooks for OCR yet. If it's not working on your end, you can proceed with uploading the receipts or attach them to your transactions manually.

Here's how you can upload your receipts from the Banking/Transactions tab:

1. Go to the Banking menu or Transactions menu.
2. Select the Receipts tab.
3. Tap Upload from computer or Upload from Google Drive. Each image or file should only contain a single receipt or bill.

Moreover, here's how you can dd attachments to customer and vendor profiles, as well as their transactions.

To stay current with some updates about this feature, I also suggest visiting our blog. Here's the link: The QuickBooks Blog.

If you have any follow up questions about managing your receipts, please let me know by adding a comment below. I'm more than happy to help. Have a good one!

@123456_45 

You may explore an additional app as a workaround.

Thanks.  Do you have a particular app that you recommend?

Thanks for keeping us posted about this matter, 123456_45.

We cannot suggest a specific app that you can integrate with QuickBooks Online. However, you can visit our marketplace to see the available apps.

1. Click Apps on the left menu and go to the Find Apps tab.
2. Search a third-party app that suits your needs and integrate it with QuickBooks Online.
3. Click Get app now and start the integration process.

You can also search using this link: https://quickbooks.intuit.com/app/apps/home.

Let us know if you need anything else. Have a great day!

@123456_45 

Check your PM. Explore the bookkeeping app with the OCR feature to integrate with your QBO account.