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December 11, 2018
Question

Is anyone else have trouble with editing & saving invoice footer text? Intuit Customer Service told me to ask the community because they are useless. Any suggestions?

  • December 11, 2018
  • 12 replies
  • 25 views

Whenever I try to update the footer text in my invoice, QB for Mac Desktop doesn't do bupkis. I can edit and save every other single aspect of my invoice template except for the footer. This has only been since the latest update - prior to that I had no troubles. I've contacted Intuit multiple times only to be told to pose the question to the community because they can't help (so why are they there?). My Mac and QB are up to date and on the latest OS versions. I've tried creating a brand new invoice template and it will save everything, but once I enter the "Add footer text" box it won't save anything and will only allow me to exit without saving. This problem wasn't a problem before the most recent QB update. Has anyone else had this issue? If so, do you have a work-around?

12 replies

Level 6
December 11, 2018
@TJG add a screen shot of where you are. Add footer text box is not in my release.
Level 5
December 11, 2018
Yes - please add a screen shot to your initial question (or you may have to "contribute an answer" here to be able to add a screen shot.
December 11, 2018
I am having the exact same problem...can't save footer text.
Level 5
December 11, 2018
What version of QuickBooks?  Also post an answer (which won't be an answer of course) and you can add a screen shot
December 11, 2018
This problem is with QB online.
TJGAuthor
December 11, 2018
I have added a screenshot (finally it allowed me to attach a screenshot after three weeks). I am operating on QB version 3.3.6-169 (3.3.6-169.169).  I've tried creating new invoice templates. Doesn't work as soon as I click into the footer box - can't save anything. Tried editing existing templates. Doesn't work as soon as I click into the footer box - can't save anything. Re-installed QuickBooks to see if maybe the program had a glitch. Didn't work. Tried using a different laptop to see if maybe something was wrong with mine. Still didn't work. Tried again today to see if anything has changed, nope.  If there is another way to create an invoice template, I'd be ecstatic because I really don't like any of the only five template options available to me.
December 11, 2018
Similar problem - noticed that a small amount of text in the footer area will save. Managed to get all of our required footer text by copying a few words at a time and saving. Hope this helps.
Level 7
December 11, 2018
Me too. No footer. Very frustrating . I shall take the recreate a new template route as advised and will update.
John
Level 7
December 11, 2018
I experienced the same issue in QuickBooks Online in that the footer text not saving.  On testing, I found that the maximum number of characters that can be saved is approximately 398 characters (with spaces).  Consequently, shortened the footer text and was able to save with no issues.
Level 7
December 11, 2018
Same problem but with Header. Company Name and other info like Telephone number, email id, website etc does not get saved upon clicking done.