I appreciate your detailed information regarding this issue, Dalini. The bank error 102 occurs when QuickBooks is unable to connect to your bank. Allow me to assist you in resolving this.
Before we begin, could you please share your bank's name? Having this information will allow us to provide a resolution tailored to your situation.
To start, let’s manually update your bank’s connection in QuickBooks. To do so, here's how:
- Go to the My Apps menu and select Accounting.
- Click on Bank Transactions.
- Choose your bank’s tile, then click Update.
After updating, you can visit your bank’s website for more insights on the error. Once logged in, review the following:
- Check for any messages, notifications, or alerts that may explain the issue.
- Review your account pages, transaction history, and activity. If these sections are unavailable or incomplete, it could indicate a connection problem with your bank.
You can also consider accessing QuickBooks in incognito mode as suggested by @SIAB. Alternatively, you can explore other available troubleshooting steps.
In the meantime, you can manually upload your bank transactions into QuickBooks to keep your records accurate. Once the connection is restored, please know QuickBooks will automatically download your recent transactions. To prevent duplication, exclude any transactions you uploaded manually during the process.
Don't hesitate to get back to this post if you have other concerns or questions.
