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How to fix Error H202 and H505

Learn what Error H202 and H505 are and what to do if you see them in QuickBooks Desktop.

If you see Error H202 or H505 (or H101 and H103) when trying to switch into multi-user mode, we’re here to help. These errors mean something is blocking the multi-user connection to your server. We'll show you how to fix the issue.

Tip: Whenever you're troubleshooting, always sign in to your server computer as a user with admin rights

Fix Error H202

This shows the H202 error message that appears in QuickBooks Desktop.

Step 1: Follow steps depending on the way you host your company files

Hosting your own network

If you haven’t already, follow the steps to install QuickBooks Database Server Manager on your server for each version of QuickBooks you use. Your server is the computer that hosts your company files. This tool connects your server to your workstations and keeps your multi-user network stable.

There are two ways to set up QuickBooks Database Server Manager:

  • The Full Program option: You have the full version of QuickBooks Desktop and QuickBooks Database Server Manager installed on your server computer.
  • The Server Only option: You only have QuickBooks Database Server Manager installed on your server computer.

After you install Database Server Manager, continue with the sections below.

Hosting your own network with Windows Server 2012 Essentials R2

If you use Windows Server 2012 Essentials R2, follow these steps. Don’t continue with the sections below.

Using QuickBooks Enterprise Hosting

If you use QuickBooks Enterprise Hosting, don’t follow the steps in this article. Contact us through chat so we can help you reset the server and fix the issue.

Using another hosting solution

If you use another solution like Right Networks or one of our affiliated Intuit Hosting Providers, contact them for help restarting your hosting environment. You’ll need to work with them to reboot your hosted environment as you troubleshoot.

Find out more about hosting your QuickBooks company files.

Important: Devices like Network Attached Storage (NAS) don’t support Database Server Manager. If you need to use a NAS or similar external storage server, see alternative setup options.

Step 2: Run QuickBooks Database Server Manager on your server

If you see Error H202 on one or more of your workstations, there may be a firewall issue.

As a first step, run QuickBooks Database Server Manager on your server computer to fix the connection.

Not sure which computer is your server computer?

Your server computer is the one that stores your QuickBooks company files.

Other computers connected to the network that don’t host your company files are your workstations.

  1. Open the Windows Start Menu on your server computer.
  2. Type “Database” into the search and open QuickBooks Database Server Manager.
  3. Select the folder holding your company files. Or select Browse to find it on your computer.
  4. Select Start Scan. QuickBooks Database Server Manager will repair your firewall permissions automatically.
  5. When the scan finishes, select Close.
  6. Open QuickBooks on each workstation where you see Error H202. You should also open QuickBooks on your server computer if you use it as a workstation
  7. Go to the File menu and select Switch to Multi-User Mode.

This is a gif that shows you how to use Database Server Manager to scan your files

If your workstations can go into multi-user mode without any issues, everything is fixed.

If you still see Error H202, move on to Step 3.

Step 3: Check the services on your server

Important for Full Program option: If you use the full version of QuickBooks on your server computer, start by turning on multi-user hosting.
  1. Open QuickBooks on your server computer.
  2. Go to the File menu and then select Utilities.
  3. If Host Multi-User Access is an option, select it. If Stop Hosting Multi-User Access is an option, don’t select it.

 

Make sure QuickBooks services are running on your server computer. Follow these steps to check QuickbooksDBXX. Then repeat them for QBCFMonitorService.

  1. Open the Windows Start Menu on your server computer.
  2. Type “Run” into the search and open Run.
  3. Type “services.msc” into the Run window, and then press Enter.
  4. Find and double-click QuickBooksDBXX on the list. XX notes your version of QuickBooks.
  5. Select Automatic for the Startup Type.
  6. Make sure the Service status is either Running or Started. If it’s neither, select Start.This image shows the general tab when you right click a Windows service and select properties
  7. Select the Recovery tab.
  8. Select Restart the Service from each of these drop-down menus: First failure, Second failure, and Subsequent failures.This shows you the options available to you in the recovery tab when you right click a Windows service
  9. Select Apply and then OK to save the changes.
  10. Repeat these steps for QBCFMonitorService.

When you’re done, open QuickBooks on each workstation. Go to the File menu and select Switch to Multi-User Mode. If everything opens correctly, the problem is fixed.

If you still see Error H202, move on to Step 4.

Fix Error H101, H303, and H505

This shows the error message you get in QuickBooks for error H505

If you see Error H101, H303, or H505, one or more of your workstations is set to be the server for QuickBooks. Your workstations can be in multi-user mode. However, your server (the computer that hosts your company files) should be the only computer set to host the mode.

Check each workstation (the other computers connected to the network that don’t host your company files) to make sure the Host Multi-User Access option is off.

Note: You can do these steps before opening a company file.
  1. Open QuickBooks on any workstations where you see H101, H303, or H505.
  2. Open the File menu and hover over Utilities.
  3. If you see the Host Multi-User Access option, don’t select it. Move on to the next workstation. This one isn’t causing the problem.
  4. If Stop Hosting Multi-User Access is an option, select it.This image shows the open File menu with utilities selected. You can see the Stop Hosting Multi-User Access option.
  5. Repeat these steps on all workstations where you see Error H101, H303, or H505.

 

After you check all of your workstations, move on to your server computer.

  1. Open QuickBooks on your server computer.
  2. Open the File menu and hover over Utilities.
  3. If Host Multi-User Access is an option, select it. If Stop Hosting Multi-User Access is an option, don’t select it.

If you continue to see Error H101, H303, or H505, contact our support team via messenger so we can help you fix the issue.