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steven102787
April 13, 2021
Question

Bank Feed Setup Error

  • April 13, 2021
  • 1 reply
  • 11 views

Good Morning.  I am setting up a new client with Direct Connect on the QB Desktop version.  After confirming her account in my online system and entering the User ID and PW the user is prompted to create a new PW.  After creating the new PW she keeps getting error OLSU 1034.  See screenshot below.  I can't find anything out about this error.  Please help! 

1 reply

JessT
JessTModerator
Moderator
April 13, 2021

Good morning, too, Steven!

 

Let me help you connect your bank account.

 

You will want to contact your bank account to activate your direct connect service, and ask if you'll need special sign-in credentials for it. If you'll get a new one, you can use it to connect your account. Check more information about setting up bank feeds in QuickBooks.

 

You can always go back to this thread if you have other questions about banking feeds.

S
steven102787Author
April 13, 2021

Hi Jess!  Thanks for getting back to me.  The service is all set on the bank's end.  We are just encountering that error after the user enters/confirms her new PW in QuickBooks.  It won't let us progress from there and I can't find any info on what that error means.  Any help would be greatly appreciated.  Thanks

JenoP
JenoPQuickBooks Team
QuickBooks Team
April 13, 2021

Hi there, steven102787.

 

I checked your screenshot and I can see that you're getting an OLSU error when adding your bank. Most of the time, this error is caused by: 

 

  • There’s a problem with your bank such as a pending alert on your online bank account, an inactive bank account in QuickBooks that has online banking, Your bank’s info isn’t updated on the Financial Institutions Directory (FiDir) in QuickBooks, or a problem with your bank's servers.
  • An Internet connection issue or you’re using an outdated version of Internet Explorer.
  • You’re using an unsupported version of QuickBooks.

 

I'll share the steps that can resolve LSU errors in QuickBooks. Here's how:

 

  1. Make sure to update QuickBooks to the latest release.
  2. Check if your Windows firewall isn’t blocking your connection to QuickBooks.
  3. Update to the latest version of Internet Explorer.

 

Once done, go back to the Bank Feeds section and add your Sterling Bank account once again. You can also check out this article for additional troubleshooting steps just in case the error persists: Fix OL and OLSU Bank Feeds Errors in QuickBooks Desktop. 

 

You can also check out this article after successfully adding your bank: Add and Match Bank Feed Transactions in QuickBooks Desktop.

 

Please don't hesitate to reach out to us again or reply to me if you need more help with QuickBooks. 

 

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